Senior Vice President, Director of Client Service, Aquila

Association of National Advertisers•New York, NY

30d•$190,000 - $200,000•Hybrid

About The Position

We are seeking a seasoned, strategic, and client-centric SVP, Director of Client Service to lead measurement delivery and client engagement during Aquila’s early commercialization phase. As the leader of the client-facing organization, you will own the end-to-end experience for advertisers and agencies—from registration and onboarding through ongoing support and long-term adoption of Aquila. This team, composed of account managers and client analysts, is responsible for demonstrating the value of Aquila’s data and enabling clients to operationalize Aquila within their broader measurement frameworks. You will serve as a senior advisor to clients, overseeing onboarding, trial execution, insight development, and post-trial adoption. In this role, you will serve as the primary owner of Aquila’s relationships with agencies, acting as a senior point of contact for holding companies and individual agencies. You will be responsible for building trust, driving alignment across agency stakeholders, and ensuring Aquila is effectively integrated into agency workflows, planning processes, and client measurement strategies. In this high-impact role, you will partner closely with Aquila’s executive leadership, product, engineering, and analytics teams to shape how measurement is operationalized and presented to the market. You will also play a key role in refining Aquila’s client narratives and go-to-market strategy.

Requirements

Bachelor’s degree and 10–15+ years of experience in media measurement, analytics, or ad tech, with prior experience at a media agency, measurement provider, or platform
Deep understanding of TV and digital measurement concepts, including impressions, GRPs, reach, frequency, deduplication, and brand or outcome-based measurement
Proven ability to lead complex client engagements and communicate technical concepts to both analytical and executive audiences
Strong organizational and stakeholder management skills, with the ability to balance multiple clients and priorities
Advanced proficiency in Excel and PowerPoint
Strategic mindset with a hands-on approach and a passion for shaping new measurement solutions in a rapidly evolving ecosystem

Nice To Haves

Familiarity with media and measurement platforms such as Nielsen, Comscore, Google Campaign Manager, or similar tools strongly preferred

Responsibilities

Serve as the senior point of contact for clients and own agency relationships, including our current roster of 30 large household name marketers
Own the design, execution, and delivery of client measurement engagements, from onboarding through ongoing customer support
Participate in client presentations and report delivery sessions
Translate complex cross-platform performance data into clear, compelling insights and strategic recommendations for senior client stakeholders
Ensure consistency, rigor, and credibility in measurement outputs delivered by team
Own agency cultivation with senior agency leaders to drive scaled adoption and support efforts to operationalize Aquila within agencies
Develop strategies for meaningful agency engagement with partners like the 4A’s
Support sales and growth efforts by participating in client pitches
Work cross-functionally with product, engineering, analytics, and operations teams to resolve issues, meet delivery timelines, and continuously improve the platform
Provide structured client feedback to inform roadmap priorities, measurement enhancements, and workflow improvements
Help define best practices, documentation, and standards for client measurement delivery as the organization scales
Mentor and guide analysts and client-facing team members, setting a high bar for analytical quality and client service
Stay current on media measurement trends and methodologies, including cross-platform attribution, audience verification, and privacy-first measurement approaches
Represent Aquila as a thought leader in cross-media measurement with clients, partners, and industry stakeholders