Senior Vice President, Client Services

BOLDSCIENCE

118d

About The Position

A BOLDSCIENCE Senior Vice President (SVP), Client Services plays an active role on the Client Services leadership team, helping to shape and drive the company values and strategy. They are a proven leader who can quickly get up to speed, be hands-on with client work, and navigate the wider business. As well as being a hands-on leader across multiple global accounts, a SVP will also have an exceptional understanding of the wider business and a range of operational responsibilities, including forecasting, resourcing, recruitment, new business, and leading global teams. They have a people-centered approach, always putting their team and clients first, calm under pressure, and always willing to roll up their sleeves to ensure their team is supported. A SVP is an innovator; they are always on the lookout for new ideas to improve BOLD’s service offering and operational efficiencies and ensure our clients stand out in the crowd. They are confident with new business (both new and organic) and are eager and hungry to play a part in BOLD’s growth.

Requirements

• Extensive experience working within the Medical Communications industry.
• Proven ability to work across different therapy areas and project deliverables in a client-facing role.
• Excellent understanding of the pharma and competitor landscape.
• Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
• Able to lead a team effectively, including line management responsibilities and mentoring.
• Experienced in financial management, including budgets and forecasting.
• Advanced degree preferred in science, pharmacology, or medicine.

Responsibilities

• Client Management: Forge strong relationships with clients to become a trusted partner and anticipate client needs.
• Provide strategic leadership and operational direction to account teams, ensuring problems are dealt with quickly and proactively.
• Work in partnership with Client Service and Scientific Leads to develop and review client strategy and tactics.
• Implement and maintain quality standards, cost efficiency, and best working practices.
• Effectively drive projects and accounts, directing and delegating tasks to the team.
• Hold regular team meetings to ensure clarity on actions and updates.
• Overall responsibility for account financials and business unit key performance indicators.
• Play a hands-on role with the BOLDSCIENCE Founders to identify and drive new business.
• Manage and support the junior team with resourcing needs and People Operations matters.
• Participate in interviewing and company-wide resourcing discussions.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Master's degree
• Number of Employees: 101-250 employees