Senior Vice President, Client Service Executive Manager

BNY • Everett, MA

1d • $102,000 - $200,000

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Vice President, to join our Client Services team. This role is located in New York, Everett, Boston or Lake Mary. In this role, you'll make an impact in the following ways: Collaborate: Develop a thorough understanding of our client's business, operating model and technology strategy Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering Act as the central point of escalation across all Operations, Technology and service delivery Cultivate a deep relationship and appreciation for what drives our clients' service requirements Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution) Evolve: Maintain a culture of continuous service improvement across all products and services Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces Guide service evolution based on client requirements and changing operating model Transform: Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Requirements

• Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
• Acquire deep knowledge of products and services across multiple lines of business and geographies.
• Strong leadership skills with the ability to guide and assign work to less experienced team members.
• Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.
• Bachelor's degree or the equivalent combination of education and experience is required.
• 7-10 years minimum related work experience preferred
• Experience in an operational area and/or client services preferred.
• Proven ability to resolve the most complex or non-routine client issues or inquiries and contribute to business development efforts.
• No direct reports; provides guidance to less experienced team members and supports multiple, complex client accounts.

Responsibilities

• Develop a thorough understanding of our client's business, operating model and technology strategy
• Deliver exceptional service aligned to clients' needs and expectations across BNY's product and services offering
• Act as the central point of escalation across all Operations, Technology and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients' service requirements
• Facilitate communication across our clients' organization (e.g., industry news, regulatory and BNY change, product evolution)
• Maintain a culture of continuous service improvement across all products and services
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver robust operational analytics, insights, and transparency into service performance, leveraging industry leading interfaces
• Guide service evolution based on client requirements and changing operating model
• Drive high quality client experience and service, operating model improvements, product innovation, and thought leadership based on client feedback and our in-depth service knowledge and expertise
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees