Senior Vice President, Client Enablement

BNY External Career Site • Lake Mary, FL

99d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Vice President, Client Enablement to join our Client Services Group (Pershing). This role is located in Lake Mary, Florida USA. As the Senior Vice President, Head of Change Management for our Wealth Services platform, you will design and lead the strategy, frameworks, and tactical plans that help our clients move from their current operating model to their target operating model at BNY. You will own the end-to-end change agenda for onboarding and adoption of Wove and NetX360, stewarding clients through every phase—from stakeholder alignment and readiness assessments to training, communications, and sustained adoption.

Requirements

• 8+ years of progressive change-management and organizational-effectiveness experience in wealth management or financial-services environments
• Experience with managed accounts, advisory programs, and/or wealth management processes preferred
• Proven track record leading large-scale, multi-phase change programs—from strategy through sustained adoption
• Exceptional stakeholder-management skills, including experience engaging C-suite sponsors and cross-functional leadership
• Strong analytical mindset, able to define and track quantitative and qualitative success measures
• Excellent written and verbal communication skills; ability to craft compelling narratives and training content

Responsibilities

• Develop and own a holistic change-management strategy tailored to Wove and NetX360 onboarding—articulating vision, objectives, success metrics, and governance
• Lead change impact analyses, stakeholder mapping and engagement plans that ensure executive sponsorship and broad adoption
• Create and execute communication plans, training curricula, user-readiness toolkits, and adoption programs that drive client confidence and uptake
• Partner closely with client-coverage teams, implementation project managers, product owners, instructional designers, and technology leads to align on timing, scope, and resource needs
• Establish and monitor KPIs for change readiness, adoption rates, and benefits realization; provide regular executive-level reporting
• Coach and mentor a team of change agents and client-facing consultants, embedding change best practices into client engagements
• Anticipate and manage risks, resistance, and organizational barriers; drive corrective actions and continuous improvement initiatives
• Serve as a subject-matter expert on organizational change management best practices and embed BNY’s culture and ways of working into every client interaction

Benefits

• Highly competitive compensation
• Benefits and wellbeing programs
• Access to flexible global resources and tools
• Focus on health and personal resilience
• Generous paid leaves, including paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees