Senior Vice President, Caribbean & Latin America

Hilton•Miami, FL

About The Position

The Senior Vice President for the Caribbean & Latin America (CALA) directly oversees strategic initiatives, business performance, guest satisfaction, operational excellence and team member experience across a current, multi-branded, portfolio of 62, and growing, Luxury and Full-Service hotels and $1.2B in total revenue. In addition, this individual will be responsible for developing deep relationships with the franchise company in order to drive company strategy. Reporting to the Executive Vice President and President Americas this senior executive role will also be responsible for driving regional growth plans and ensuring alignment with corporate goals through cross-functional collaboration. Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave. Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Requirements

Cultural adaptability and sensitivity to regional nuances.
Strategic thinking with operational rigor.
Exceptional stakeholder management and communication skills.
Skill to balance high-level strategy with operational detail.
Fifteen plus (15+) years of progressive hospitality leadership, with at least 5 years at senior executive levels.
Proven success managing multi-brand, multi-property hotel operations in CALA with measurable growth and profitability.
Expertise in guest experience, property operations, and P&L oversight.
Strong executive presence i.e., experience to influence board members, investors, and global stakeholders.
Fully bilingual (English/Spanish); Portuguese a plus.
Willing to travel extensively (50–70%).

Nice To Haves

Luxury and resort portfolio experience.
Experience in a corporate or matrix organization.
Multi-property or complex operations background.
Advanced degree (MS/MA/MBA).

Responsibilities

Strategic Leadership Develop and execute regional strategies aligned with Hilton's global priorities.
Set a clear vision and multi-year roadmap for operational excellence and growth.
Partner with corporate and regional teams to roll out enterprise-wide initiatives.
Serve as a trusted advisor on organizational strategy, influencing senior stakeholders and aligning ownership goals.
Represent the region at major leadership forums and enterprise events, influencing strategic priorities and showcasing operational excellence.
Operational Excellence Lead multi-brand, multi-property operations across CALA, ensuring brand standards, service excellence, and operational enhancements through technology, sustainability, and best-in-class processes.
Implement best practices and innovative strategies to improve operational efficiency, profitability and guest satisfaction.
Drive transformation through digital enablement, process innovation, and continuous improvement frameworks.
Collaborate with regional functional leaders including Food & Beverage, Finance, Human Resources, Revenue Management, and other support teams to implement innovative solutions and best practices consistently across the portfolio.
Proactively escalate operational challenges to corporate support teams for swift resolution.
Ensure high standards of quality, service, and guest satisfaction across all functions.
Maintain constant upkeep of property conditions to deliver an elevated guest experience.
Ensure compliance with legal, regulatory, and brand requirements while fostering a culture of excellence and continuous improvement.
Drive creation and implementation of new operational standards and programs to elevate guest experience and brand consistency.
Oversee operational readiness for new openings, conversions, and renovations, ensuring seamless integration and compliance.
Champion safety, sustainability, and environmental standards across all properties.
Owner Relations Build and maintain strong relationships with hotel owners and investors.
Communicate Hilton's strategic priorities, performance expectations, and ethical responsibilities clearly.
Act as a strategic partner to ownership groups, providing insights on market trends, growth opportunities, and investment strategies.
Financial Leadership Maximize portfolio EBITDA, margins, and owner returns.
Analyze financial performance, implement cost-control measures, drive top-line revenue growth, and achieve F&B profitability goals.
Review forecasts, identify risks and opportunities, and implement action plans.
Ensure disciplined financial governance and performance accountability through robust KPIs and business reviews.
Talent Development Partner with HR to define and execute a talent strategy that builds leadership bench strength and future capabilities.
Champion succession planning and leadership development programs to sustain high performance.
Foster a culture of inclusion, wellness, purpose & growth by monitoring team member feedback and enhancing team member experiences.
Drive professional growth and engagement through data-driven insights and continuous improvement initiatives.
Evaluate property-level leadership talent and inspire future operational leaders through targeted development programs.
Culture & Engagement Be an ambassador for Hilton's Mission and Values\: To be the world's most hospitable company, creating heartfelt guest experiences, meaningful team member opportunities, high value for owners, and a positive community impact, all while fulfilling our vision to "fill the earth with the light and warmth of hospitality".
Act as a cultural architect, embedding Hilton's mission and values into all operations.
Build an environment that energizes teams and drives differential performance through collaboration and transparency.
Lead initiatives that reinforce innovation, accountability, and inclusion across the region.