Senior Veterinary Learning and Development Trainer

Chewy-posted 8 months ago
Full-time • Senior
Plantation, FL
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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Chewy is looking for a Senior Veterinary Learning and Development Trainer to join our team in our Plantation, FL location. The position will serve as an owner of the onboarding experience and continuing education for our Chewy Vet Care training. You are responsible for elevating the learning experience while transferring knowledge on policy, procedures, and culture. Our Learning and Development role ensures a consistent and meaningful learning experience that impacts performance for all Chewy Vet Care Team Members onboarding at Chewy.

  • Deliver training content to Team Members that are joining Chewy Vet Care for the first time.
  • Deliver consistent and effective content-based training to teams by using blended learning methods.
  • Facilitate engaging ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences.
  • Report trainee wins and opportunities to managers and partners after training.
  • Coach trainees in real time in a direct manner and provide corrective action when required.
  • Conduct train-the-trainer sessions.
  • Partner with cross-functional teams to build and update training courses around the needs of the learner.
  • Drive engagement through facilitation and collaboration while modeling the culture and a customer-focused mentality.
  • Transfer information in a way that's engaging and easy to understand.
  • Assess and address gaps of learning experience to advance the business.
  • High School Degree
  • 3+ years of experience in training programs and educational programs
  • 3+ years of small animal veterinary experience or equivalent industry experience.
  • Demonstrates strong experience in facilitation with knowledge of adult learning theory.
  • Able to lead and develop new hire trainees through onboarding experience.
  • Excellent written and verbal communication skills, and able to connect with cross-functional partners.
  • Ability to translate business needs into action and drive successful outcomes.
  • Proficient in training, facilitation deliverables, and Microsoft office (PowerPoint, Excel, Word, etc.)
  • Ability to travel up to 75% to new and existing practices.
  • Bachelor's degree preferred
  • Previous experience in customer service and/or other high-volume service-oriented industry
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