Senior Veterinary Client Service Representative - Garden State Vet

Veritas Veterinary Partners•Tinton Falls, NJ

20d•$23•Onsite

About The Position

The Lead Client Service Representative is a senior CSR who helps keep front desk operations running smoothly, particularly during times when front desk management is not physically present. This role leads by example, supports teammates in real time, and helps maintain professionalism, efficiency, and a positive client experience in a high-acuity medical environment. Leadership in this role is based on presence, communication, and collaboration, with management providing ongoing oversight and support.

Requirements

Veterinary client service experience is strongly preferred; candidates with experience in fast-paced medical, emergency, or specialty healthcare environments (human or veterinary) will also be considered
Previous lead, senior, or shift-lead experience is preferred but not required; demonstrated ability to support and guide peers is essential
Minimum of 1 year of client-facing experience in a medical or high-volume service setting
Comfortable supporting clients during emotionally charged situations
Confident providing peer-level guidance
Calm, organized, and professional under pressure
Reliable, detail-oriented, and able to model positive behavior for teammates

Nice To Haves

Previous lead, senior, or shift-lead experience is preferred but not required; demonstrated ability to support and guide peers is essential
Veterinary client service experience is strongly preferred; candidates with experience in fast-paced medical, emergency, or specialty healthcare environments (human or veterinary) will also be considered

Responsibilities

Provide on-shift guidance and support to the CSR team to maintain focus, professionalism, and workflow
Assist with client check-in/check-out, appointment scheduling, phone coverage, and payment processing/posting
Serve as a point of contact for routine client concerns and escalate issues appropriately
Support onboarding and training of new CSRs alongside leadership
Lead brief morning huddles to align daily priorities
Coordinate basic coverage needs for callouts and scheduled PTO
Complete assigned callbacks for discharged cases
Monitor and respond to messages in a timely manner
Complete simple administrative tasks
Other duties as assigned
Perform mid-day reviews of payment postings to ensure accuracy