Senior UX Writer and Content Designer, Google Shopping

Google • New York, NY

4d • $138,000 - $202,000

About The Position

As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images. As a Content Designer, you will help drive the UX idea, set the content strategy, and partner with product managers and engineers to develop and train models to drive content quality. You’ll be responsible for understanding shopper needs, defining LLM-generated responses, and evaluating outputs. You’ll collaborate with UX researchers, UX designers, product managers, program managers, and engineers as you develop a strategic content direction. People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related, as well as leading content strategy projects.
• Experience with LLM-generated content practices, GenAI projects, and cross-functional technology organizations.
• Include a portfolio, website, or any other link to your work in your resume highlighting UX-focused writing projects related to GenAI outputs.

Nice To Haves

• 5 years of experience interacting with executive leadership.
• 5 years of writing, editorial, marketing, or UX writing experience in an agency setting.
• Experience with prompt development and model tuning.
• Experience in technical writing and documentation, as well as in conversational content strategy and design.
• Knowledge of online technology and related products, including web and mobile UI and tools.
• Ability to influence stakeholders, interact with senior leadership, and communicate technical requirements to engineering leads.

Responsibilities

• Partner with product leads and UX to develop and document content design for generative AI (GenAI) use cases, guiding teams from strategy to evaluation.
• Execute on content strategies by writing sample content, evaluation criteria, and prompt iterations.
• Define and drive UX content design frameworks for GenAI experiences, including principles, patterns, and systems.
• Develop strategies to improve GenAI experiences by analyzing user needs and gaps to define model behaviors and ideal responses.
• Lead alignment on content quality measurement while partnering with engineering and product teams to diagnose and investigate issues.

Benefits

• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees