Senior UX Researcher, Jigsaw

Google • New York, NY

5d • $151,000 - $222,000

About The Position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis. The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools. Jigsaw is an incubator within Google that builds technologies to give people greater agency in the world around them. Across the globe, we're more connected than ever before, to information and to each other, yet many of us feel disconnected from the decisions and systems that affect our lives. We believe that AI can bridge this divide between the desire to shape our world and the ability to do so. Jigsaw offers mission-driven work within a nimble interdisciplinary team, connections to academia and civil society, and a quick path to taking technology public.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with research methods (e.g., usability, studies, contextual inquires, 1:1 interviews, unmoderated research studies).
• Experience building and managing research partnerships with external organizations, especially nonprofits, civil society, or public sector.
• Experience communicating across contexts and audiences in academia, civil society, and industry.

Nice To Haves

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• 3 years of experience managing projects, and working in a cross-functional organization.
• Experience conducting research on complex social dynamics, different communities, or economic insecurity.

Responsibilities

• Influence stakeholders across organizations to gain support for research-based, user-centric solutions.
• Own project priorities in alignment with larger product goals, and oversee allocation of resources within the project.
• Drive ideas to improve products and services through research-driven insights and recommendations.
• Lead teams to define and evaluate product, service, and ecosystem impact.
• Own goal and strategy discussions through research by analyzing, consolidating, or synthesizing what is known about user, product, service, or business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees