Senior UX Researcher

Safelite • Columbus, OH

130d

About The Position

As Senior UX Researcher you will be responsible for identifying and leading research activities that provide actionable insights and ultimately build empathy around user needs. You must have experience with both generative and evaluative research, leveraging a variety of different quantitative and qualitative methods. You will lead research activities across the entire Safelite digital ecosystem, regularly sharing insights and recommendations with stakeholders. You will be part of several Product Teams, partnering closely with product and design to test concepts and understand use cases, pain points, and unmet needs. Your work will inform product decisions and design iterations. You will encourage ever deepening empathy from your direct team as they continually figure out ways to better understand our current and future customers.

Requirements

• Bachelor's Degree or equivalent.
• 4-6 years experience in UX research.
• Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses.
• Experience managing a complex workload and prioritizing in accordance with business needs.
• Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration.
• Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc. (High proficiency).
• Advanced in data visualization tools such as Excel, Tableau, Discover, etc. (High proficiency).
• Advanced knowledge in repository management and tagging standards (High proficiency).
• Ability to speak fluently about metrics, revenue impact and product strategy.
• Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle.

Responsibilities

• Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience.
• Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings.
• Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations.
• Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact.
• Mentor junior researchers and contribute to the development of research best practices and toolkits.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k, including a 401(k) plan with company matching.
• Medical coverage plans customized to suit your needs.
• Paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees