Senior UX Researcher

Eli Lilly and Company

76d • $126,000 - $246,400

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly is a global healthcare leader that unites caring with discovery to create medicines that make life better for people around the world. We’re leveraging cutting-edge technologies and innovative platforms to develop next-generation therapeutic ecosystems, connected devices, data, and analytics to transform patient experiences and improve treatment outcomes. As a member of Design at Lilly, you'll be at the forefront of Eli Lilly’s commitment to crafting intuitive, accessible, and impactful digital experiences. We work across all functions of the organization, applying research and design thinking to solve complex challenges and create high-quality digital solutions that improve the lives of patients who use our medications. Our team combines user insight with design expertise to ensure the human element is at the core of our digital solutions.

Requirements

• Demonstrated success translating research into strategic decisions and measurable outcomes.
• Strong command of a broad research toolkit, including in-depth interviews, concept and usability testing, survey design, diary studies, card sorting, and behavioral analytics.
• Fluency in mixed-methods reasoning: knowing when to validate patterns quantitatively and when to deepen understanding qualitatively.
• Exceptional communication skills: crisp writing, compelling presentation, and the ability to tailor insights to executives, engineers, or designers.
• Experience collaborating within agile product teams and operating within evolving design systems.
• A collaborative, pragmatic mindset that balances ideal rigor with the realities of timeline, risk, and business context.

Responsibilities

• Lead and execute end-to-end research across the LillyDirect ecosystem, from exploratory discovery to evaluative validation, using mixed methods to inform strategy, design, and product decisions.
• Frame clear, strategic research questions that uncover root causes, not just surface-level pain points.
• Translate data and behavioral insight into crisp, actionable recommendations that drive measurable improvements in patient and provider experience.
• Partner with design, product, and engineering to ground decisions in evidence, balancing user insight with product and technical constraints.
• Influence product strategy by advocating for the voice of the user with clarity and credibility in rooms filled with executives, regulators, and domain experts.
• Contribute to and uphold research operations standards that scale research quality and visibility across the organization.
• Mentor junior researchers and cross-functional peers, modeling rigorous research craft and critical thinking.

Benefits

• Eligibility to participate in a company-sponsored 401(k)
• Pension
• Vacation benefits
• Eligibility for medical, dental, vision and prescription drug benefits
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• Life insurance and death benefits
• Certain time off and leave of absence benefits
• Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees