Senior UX Engineer, Support Platform

Google • Mountain View, CA

4h

About The Position

At Google, we "Focus on the user and all else will follow." Our UX Engineers are versatile, passionate, and driven to advance the vision for our design teams. Comfortable working across discipline lines, you will develop products and prototypes that bring innovative ideas to life.

Joining a multi-disciplinary UX team, you will collaborate with Engineering and Product Management, using user insights to create industry-leading products. In a fast-paced environment, you will use your creativity, analytical skills, and knowledge of user-facing technologies to: create prototypes that define product experiences; launch innovative features; build tools to accelerate UX teams; and bridge design and engineering to ensure efficient, high-quality execution.

Our mission is to redefine advertiser support by building an Agentic-First future. We are moving away from traditional, passive help libraries and creating a dynamic, proactive ecosystem powered by transformative AI. Our focus is to deliver intelligent AI agent experiences that seamlessly assist advertisers by automatically troubleshooting problems and optimizing their campaigns. This approach also elevates our human experts into Super Agents, equipping them with cutting-edge AI tools to solve the most complex customer challenges and provide unparalleled, transparent guidance.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

The US base salary range for this full-time position is $159,000-$233,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google [https://careers.google.com/benefits/].

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in front-end development, technical UX design, or prototyping.
• Experience in application development in one or more platforms/areas (e.g., web, iOS, Android, CompDes, XR).
• Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions

Nice To Haves

• 7 years of experience developing responsive, adaptive, and performant websites and applications.
• 6 years of experience as a front-end developer, UX Engineer, creative or design technologist, or in a prototyping design environment.
• Experience with Generative AI technologies, especially large language models (LLMs) and models tailored for conversation or customer service.
• Experience working in ambiguous, "zero-to-one" product development environments.
• Experience with modern front-end frameworks (e.g., React, Vue, Svelte) and back-end development (e.g., Python, Node.js).
• Proficient in building full-stack interactive prototypes.

Responsibilities

• Collaborate with a cross-functional team of designers, researchers, product managers, and software engineers to conceptualize and build a range of interactive prototypes that explore novel user experiences for AI-powered customer and agent support.
• Design and build a range of prototypes for new agent platform integrations, standalone agentic UIs, and other tools that help agents throughout the entire support life-cycle, ranging from prototypes and concept explorations to more robust, internally scalable versions.
• Communicate and demonstrate your prototypes to a variety of stakeholders, clearly articulating the underlying technology and the agent/customer value of your creations.
• Identify opportunities and build tools that accelerate our own team's design, research and development.
• Partner with product and engineering teams to translate futuristic concepts into actionable steps, influencing product roadmaps with working demos.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level