Senior UX Designer

Staples • Framingham, MA

154d

About The Position

Staples is business to business. You're what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team. The Senior UX Designer is at the forefront of enhancing digital platforms, ensuring they provide optimal user experiences across mobile, desktop, and app interfaces. The role involves conducting in-depth user research, designing intuitive interfaces, and collaborating with cross-functional teams to integrate user-centric principles throughout the product development process. With expertise in UX design, the Senior UX Designer contributes to making Staples a preferred digital selling platform, driving customer satisfaction and business growth through innovative design solutions.

Requirements

• Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field, or equivalent work experience.
• 5+ years of related experience in UX Design and Research, preferably in an eCommerce setting.
• Proficiency in UX design tools (Strongly prefer Figma but open to other tools such as Adobe Creative Suite, Sketch, InVision).
• Demonstrated ability to lead and execute end-to-end UX design processes including wireframing, prototyping, usability testing, and final implementation.
• Extensive experience in applying UX design principles and methodologies to create solutions that meet both user needs and business goals.

Nice To Haves

• Master's degree in a related field.
• Advanced experience in leading UX projects within a large-scale eCommerce environment, demonstrating a strong ability to align UX strategies with complex business models.
• Expertise in advanced statistical analysis and experimental design, with a proven track record of integrating data insights into creative solutions.

Responsibilities

• Conduct comprehensive user research to identify user needs, behaviors, and pain points through various methods such as interviews, surveys, and observational studies.
• Design user-centric interfaces for the digital platforms, ensuring they are intuitive, accessible, and engaging for all users.
• Collaborate closely with product managers, developers, and other stakeholders to integrate user experience practices into product development workflows.
• Lead usability testing sessions to validate design concepts with end users, collecting and analyzing feedback to drive iterative improvements.
• Create detailed wireframes, user flows, and interactive prototypes to effectively communicate design ideas and strategies.

Benefits

• Inclusive culture with associate-led Business Resource Groups.
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree