Senior UX Designer, Amazon Delivery CX

Amazon•Bellevue, WA

11d

About The Position

Amazon's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to build on this delight and reimagine how millions of customers engage with their purchases after checkout. In this role, you'll explore new ways for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with emerging technologies. Your work will focus crafting and driving innovative features that adapt to evolving expectations for convenience, control, and confidence in post-purchase experiences. By uncovering insights and crafting intuitive solutions, you'll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping. The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Requirements

8+ years of design experience
Have an available online portfolio
Experience defining and maintaining design patterns and UX standards
Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
Experience in end-to-end design projects from design strategy through execution
Knowledge of best practices for information architecture and product design
Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar
Experience designing customer facing retail products
Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
Experience presenting to and effectively advising partners within and outside of design
Experience identifying and informing data needs to communicate strategic and tactical recommendations

Responsibilities

Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
Present design work to UX partners, cross-disciplinary teams, and executive leaders

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