Senior UX Designer

Lincoln Investment•Fort Washington, PA

2d•Hybrid

About The Position

Lincoln Investment recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia. Remote, Hybrid or In-Person Work Opportunities Available Role Summary: We are seeking a Senior UX Designer who can operate as both a hands-on designer and a design thinking facilitator. This role will lead human-centered discovery activities, facilitate collaborative workshops, and translate qualitative and quantitative insights into clear personas, end-to-end user journeys, and actionable experience designs. This designer will partner closely with Product Managers, Product Owners, Engineering, and Business Stakeholders to ensure customer needs, usability, and business outcomes are aligned throughout discovery and delivery.

Requirements

7+ years of experience in UX, Product Design, or Human-Centered Design
Demonstrated experience leading design thinking workshops in cross-functional environments
Strong portfolio showing: Persona development
User journey mapping
End-to-end discovery to delivery work
Expertise in research synthesis and storytelling
Proficiency with design and collaboration tools (e.g., Figma, Miro, FigJam, Sketch, Adobe XD)
Excellent facilitation, communication, and stakeholder-management skills

Nice To Haves

Experience in enterprise, platform, or complex system environments
Familiarity with Agile / Scrum
Experience designing for internal tools, B2B, or regulated environments
Background in service design or systems thinking

Responsibilities

Lead design thinking workshops, including: Discovery and problem-framing sessions
Persona creation workshops
User journey mapping and service blueprinting
Ideation, concepting, and prioritization sessions
Facilitate cross-functional workshops with Product, Engineering, Operations, and Business stakeholders
Apply structured methodologies (e.g., empathy mapping, “How Might We,” story mapping) to guide teams from ambiguity to clarity
Plan and execute user research (interviews, contextual inquiry, usability testing, surveys, analytics review)
Synthesize research findings into: Personas grounded in real user behavior
Current-state and future-state user journeys
Clear problem statements and opportunity areas
Balance qualitative insights with quantitative data to inform decisions
Translate user insights into: User flows and interaction models
Wireframes and low-/high-fidelity prototypes
Experience principles and design recommendations
Partner with Product and Engineering to ensure designs are feasible, scalable, and aligned with delivery constraints
Support accessibility, usability, and inclusive design standards
Act as a UX thought leader, coaching teams on user-centered practices
Partner with Product Managers to shape discovery backlogs and outcomes
Collaborate with Engineers early to reduce design-to-delivery friction
Present design rationale and research insights to stakeholders and leadership