Senior UX Designer, Amazon Delivery CX

Amazon.com • Bellevue, WA

88d • $127,100 - $211,600

About The Position

Have you ever experienced the delight of knowing you'll get a delivery exactly when and how you wanted it? Amazon's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to build on this delight and reimagine how millions of customers engage with their purchases after checkout. In this role, you'll explore new ways for shoppers to understand and manage their orders, working directly with senior leaders and multi-disciplinary teams to connect evolving customer needs with emerging technologies. Your work will focus crafting and driving innovative features that adapt to evolving expectations for convenience, control, and confidence in post-purchase experiences. By uncovering insights and crafting intuitive solutions, you'll help re-shape how people think about and interact with their orders - from the moment they complete a purchase until it arrives and what happens next - turning these all into moments customers can look forward to in shopping.

Requirements

• 8+ years of design experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience with best practices for Product and Experience Design (including User Interfaces, Information Architecture, and Interaction Design)
• Experience in end-to-end design projects from design strategy through execution
• Knowledge of best practices for information architecture and product design
• Experience designing and prototyping with tools such as Figma, Photoshop, Illustrator, Proto.io, HTML, or similar

Nice To Haves

• Experience designing customer facing retail products
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting to and effectively advising partners within and outside of design
• Experience identifying and informing data needs to communicate strategic and tactical recommendations

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

Benefits

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits

What This Job Offers

• Career Level: Senior
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees