Senior UX/CX Research Consultant – Hybrid USA R0050257

Wolters Kluwer•Sacramento, CA

1d•$85,600 - $149,400•Hybrid

About The Position

Wolters Kluwer is a global leader in professional information services, providing market-leading information-enabled tools and expert software solutions to professionals in Legal, Tax, Health, Finance, and Compliance sectors. The company combines deep domain knowledge with specialized technology to help customers make informed decisions. The Digital eXperience Group (DXG) co-creates products and solutions and consults with Wolters Kluwer business units globally, supporting them in building and expanding their online product portfolios by leveraging industry and customer insight to drive technology capabilities for local product innovation. The Senior CX/UX Research Consultant is responsible for enhancing customer-facing products and solutions within Wolters Kluwer’s CT Corporation business unit. This role involves driving a deep understanding of customer jobs to be done, unmet needs, and pain points. Reporting to the Lead UX/CX researcher, this consultant will work with a multidisciplinary team of product and technology managers, user-experience designers, and engineers to continuously improve the end-to-end experience through various UX Research studies for CT Corporation. The role emphasizes fostering a close partnership with senior business and development stakeholders to deliver world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns.

Requirements

Must be legally authorized to work in the USA permanently
At least 6 years of relevant research experience in an industry or start-up.
Familiarity with principles of Lean Product and Lean UX
Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships
Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
Experience working in a Lean/Agile development environment
Some experience working with organizational change management.

Nice To Haves

Bachelor's degree (BA) from a four-year college or university (or equivalent).
Master’s degree preferred.
Experience working in a finance or corporate compliance environment is preferred, but not required.
Exceptional communication and presentation skills
Excellent time and project management skills

Responsibilities

Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions.
Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions.
Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
Support exploration and experimentation with AI based on identified patterns and use cases from the user research.
Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
Regular, transparent communication of status and metrics to management and stakeholders
Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
Involve all members of cross-functional teams in research and analysis
Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research.
Keep up to date with the latest UX practices, innovations, and tools.
Engagement in changing AI technology and patterns