Senior UX/CX Research Consultant - Hybrid USA R0050257

Wolters Kluwer-posted about 1 month ago
Full-time • Mid Level
Hybrid • Coppell, TX
5,001-10,000 employees
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The Senior CX/UX Research Consultant is responsible for enhancing our customer-facing products and solutions within Wolters Kluwer's CT Corporation business unit by driving a deep understanding of customer jobs to be done, unmet needs, and pain points. The Senior UX/CX Research Consultant will report to the Lead UX/CX researcher. Together with a multidisciplinary team of product and technology managers, user-experience designers, and engineers, the Senior UX/CX Research Consultant will continuously help to improve the end-to-end experience by performing a variety of UX Research studies to support product development needs within CT Corporation. Closely aligned with the Lead Research Consultant, this role will foster a close partnership with senior business and development stakeholders, delivering world-class experiences through data-driven decision-making and creating useful, usable, and delightful new and existing solutions and patterns.

  • Collaborating with leaders in Product Management, UX Design, and Engineering, to understand business objectives and employ appropriate research methods to drive design and business decisions.
  • Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making.
  • Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
  • Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers.
  • Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
  • Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions.
  • Drive the culture of feedback and metrics to drive continuous improvement in the user experience.
  • Support exploration and experimentation with AI based on identified patterns and use cases from the user research.
  • Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
  • Regular, transparent communication of status and metrics to management and stakeholders
  • Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
  • Involve all members of cross-functional teams in research and analysis
  • Staying up to date with the latest trends, technologies, and best practices in user experience research.
  • Keep up to date with the latest UX practices, innovations, and tools.
  • Engagement in changing AI technology and patterns
  • Must be legally authorized to work in the USA permanently
  • At least 6 years of relevant research experience in an industry or start-up.
  • Familiarity with principles of Lean Product and Lean UX
  • Ability to act as a liaison among the UX, product, and technology teams to ensure standards of excellence are met and to build trusted relationships
  • Comfortable leading visioning workshops with multidisciplinary teams of business, technology, content, and user experience roles
  • Have experience working in distributed, collaborative teams and working directly with development groups for the implementation of designs
  • Experience working in a Lean/Agile development environment
  • Some experience working with organizational change management.
  • Bachelor's degree (BA) from a four-year college or university (or equivalent). Master's degree preferred.
  • Experience working in a finance or corporate compliance environment is preferred, but not required.
  • Exceptional communication and presentation skills
  • Excellent time and project management skills
  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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