Senior Utility Operations Representative

7-Eleven • Irving, TX

105d

About The Position

The Sr. Utility Operations Rep will support the Manager of Utility Operations by ensuring 7-Eleven's utilities are always on. The rep will often work with our Utility Bill Pay Vendor, as well as utilities across the United States and Canada. They will work to open/closes utility accounts, as well as rapidly respond to utility disconnect threats and coordinate with facilities on known outages. This rep is part of a team which is responsible for ensuring power stays on for 7-Eleven's includes 13,000 locations and 40,000 accounts. The candidate will need to be highly organized and will require analytical skills necessary for trending and variance analysis. The role will require someone who can work independently with little supervision, while being able to collaborate cross-functionally with key internal and external stakeholders.

Requirements

• Education: Bachelors/4-year degree
• Experience: 5 years in Utility Conservation/Analytics/Account Set up, Project Management
• Expert knowledge of Microsoft Office Suite of applications, especially Excel
• Thorough working knowledge of database concepts and common applications.
• Excellent written and verbal communication, and problem-solving skills with attention to detail.
• Strong leadership and time-management skills; ability to thrive in a fast-paced environment and manage multiple competing priorities.

Responsibilities

• Manage utility account open/close activity for 450 stores annually, collaborating with various utility providers and internal stakeholders.
• Manage utility disconnections by quickly assessing the situation and resolving any issues to immediately restore service to our stores and provide constant communication to our operations team.
• Negotiate with our utility partners to de-escalate potential disconnections, capture leak adjustment credits, deposit and late fee waivers, resolve meter issues, and to correct or refund other miscellaneous billing related errors.
• Work with Utility Bill pay partner for new store openings/closings and to expedite payments to avoid disconnects.
• Professionally represent 7-Eleven with interactions with utilities to address billing inquiries/concerns.
• Assist with analyzing/auditing 450,000 utility invoices annually using variance reporting tools and trend analysis, while achieving cost reduction objectives that impact store profitability.
• Identify use/cost anomalies/variances and analyze root cause through independent investigation with internal and external stakeholders.
• Quickly take corrective actions to mitigate impacts from issues occurring at stores.
• Build strong relationships with 7-Eleven's internal and external partners; including our utility and bill pay partners, finance, accounting, construction, operations, and facilities maintenance teams.
• Develop and implement process controls to maintain utility data accuracy - including utility accounts for new stores opening/closing and transferring accounts.
• Manage daily utility written correspondence received at SSC and address accordingly.
• Maintain comprehensive utility database by setting up new accounts, validating first/final invoices and properly inactivating closed accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree