Senior User Researcher (Contractor)

8am-posted 3 months ago
Full-time • Senior
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As a senior user researcher, you'll independently conduct research for our accounting products, collaborating cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact. You'll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives.

  • Conduct generative and evaluative research across product experiences with methodological rigor.
  • Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines.
  • Create compelling presentations and reports to communicate learnings and recommendations.
  • Develop a deep understanding of user needs and pain points in accounting, acting as the voice of the user.
  • Identify strategic opportunities that address user needs and create business value.
  • 5-8 years industry experience where you conducted qualitative user research.
  • Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes.
  • Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders.
  • Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.)
  • Experience with B2B, accounting, fintech, or SaaS products.
  • Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
  • Financial perks: Competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
  • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for new parents.
  • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
  • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
  • Giving back to the communities: Charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events.
  • Engagement: Virtual and in-person team-building events, quarterly award recognition, and a peer-to-peer appreciation platform.
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