About The Position

The Senior User Experience (UX) Products and Applications Designer is responsible for designing and developing high-quality, seamless user experiences by optimizing the functional experience for products and applications. Applies user-centered design principles and techniques, and partners with functional teams to identify improvements in solution design and develop solutions to increase user adoption.

Requirements

  • Deep understanding of customer journeys, personas, and segmentation.
  • Strong skills in collecting and analyzing user behaviors and needs through qualitative and quantitative research (interviews, field studies, surveys, digital experience monitoring, usability testing).
  • Ability to design, develop, test, and deploy solutions that address critical user pain points and drive efficiency.
  • Proficiency in troubleshooting and resolving issues with existing solutions; providing technical support to end-users.
  • Skill in developing and communicating design ideas through prototypes, wireframes, user flows, and other deliverables.
  • Proficient in using and coaching others on UI/UX tools, techniques, and best practices.
  • Adaptability and willingness to learn new skills, technologies, and frameworks.

Responsibilities

  • Develops a deep understanding and documentation of customer journeys, personas, and segmentation.
  • Collects and analyzes user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.
  • Designs, develops, tests, and deploys solutions to address critical user pain points and opportunities to increase efficiency.
  • Troubleshoots and resolves issues with existing solutions and provides technical support to end-users.
  • Helps promote standard methodologies in design, usability, and accessibility across the company.
  • Applies user-centered design processes that incorporate data (e.g., from real user monitoring (RUM) technologies), user insights, and continuous feedback.
  • Develops and communicates design ideas through prototypes, wireframes, user flows, and other design deliverables.
  • Ensures applications and products supported meet objectives for usability, adhere to relevant design and accessibility standards, comply with brand strategy and identity guidelines, and deliver positive experiences.
  • Translates user research insights into stories, and partners with development team members to prioritize and deliver them.
  • Uses and coaches others on UI/UX tools, techniques, and best practices.
  • Communicates UX strategy and designs to internal and external stakeholders to build consensus and conveys the impact of design decisions on user, customer, and business outcomes.
  • Handles other projects, duties and responsibilities as assigned.
  • Applies approved Software Development Life Cycle methodologies and source code management best practices to ensure delivery of quality solutions.

Benefits

  • Pension Plan (at no cost to the employee)
  • 401(k) plan with employer matching
  • Available your first day: Medical, vision, dental, and life insurance
  • Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
  • Parental leave (up to 4 weeks) and adoption assistance
  • Wellness programs (including access to a recreation and fitness facility)
  • Short and long-term disability plans
  • Tuition assistance for both undergraduate and graduate programs
  • 10 Employee Resource Groups for career development, community service, and networking
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