Senior User Experience (UX) Products and Applications Designer

Salt River Project • Tempe, AZ

97d

About The Position

The Senior User Experience (UX) Products and Applications Designer is responsible for designing and developing high-quality, seamless user experiences by optimizing the functional experience for products and applications. Applies user-centered design principles and techniques, and partners with functional teams to identify improvements in solution design and develop solutions to increase user adoption.

Requirements

• Deep understanding of customer journeys, personas, and segmentation.
• Strong skills in collecting and analyzing user behaviors and needs through qualitative and quantitative research (interviews, field studies, surveys, digital experience monitoring, usability testing).
• Ability to design, develop, test, and deploy solutions that address critical user pain points and drive efficiency.
• Proficiency in troubleshooting and resolving issues with existing solutions; providing technical support to end-users.
• Skill in developing and communicating design ideas through prototypes, wireframes, user flows, and other deliverables.
• Proficient in using and coaching others on UI/UX tools, techniques, and best practices.
• Adaptability and willingness to learn new skills, technologies, and frameworks.

Responsibilities

• Develops a deep understanding and documentation of customer journeys, personas, and segmentation.
• Collects and analyzes user behaviors and needs through qualitative and quantitative user research such as interviews, field studies, surveys, A/B testing, digital experience monitoring, and usability testing.
• Designs, develops, tests, and deploys solutions to address critical user pain points and opportunities to increase efficiency.
• Troubleshoots and resolves issues with existing solutions and provides technical support to end-users.
• Helps promote standard methodologies in design, usability, and accessibility across the company.
• Applies user-centered design processes that incorporate data (e.g., from real user monitoring (RUM) technologies), user insights, and continuous feedback.
• Develops and communicates design ideas through prototypes, wireframes, user flows, and other design deliverables.
• Ensures applications and products supported meet objectives for usability, adhere to relevant design and accessibility standards, comply with brand strategy and identity guidelines, and deliver positive experiences.
• Translates user research insights into stories, and partners with development team members to prioritize and deliver them.
• Uses and coaches others on UI/UX tools, techniques, and best practices.
• Communicates UX strategy and designs to internal and external stakeholders to build consensus and conveys the impact of design decisions on user, customer, and business outcomes.
• Handles other projects, duties and responsibilities as assigned.
• Applies approved Software Development Life Cycle methodologies and source code management best practices to ensure delivery of quality solutions.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Utilities
• Education Level: Bachelor's degree