Senior User Experience Researcher

dentsu

76d • $78,000 - $126,500

About The Position

As a Senior User Experience Researcher, you will be instrumental in shaping the strategic direction of digital products and services by uncovering deep user insights. You’ll lead research initiatives across complex transformation projects, helping clients understand their users’ behaviors, motivations, and pain points. Your work will inform design decisions, product strategy, and innovation efforts across industries. You’ll collaborate closely with designers, strategists, developers, and stakeholders to ensure that user needs are at the heart of every solution. This role requires a strong foundation in qualitative and quantitative research methods, a passion for storytelling through data, and the ability to influence decision-making at all levels.

Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, Sociology, or a related field.
• 6+ years of experience conducting UX research in a consultancy, agency, or non-agency enterprise environment.
• Demonstrated experience leading research across the full product lifecycle—from discovery to validation.
• Strong portfolio or case studies showcasing impactful research outcomes and methodologies.
• Proficiency with research tools such as UserTesting, Optimal Workshop, Dovetail, or similar platforms.

Nice To Haves

• Experience with survey and analytic platforms such as Qualtrics, SurveyMonkey, Google Analytics, and Hotjar.
• Ability to apply statistical techniques to identify patterns, correlations, and trends in user behavior.
• Skilled in preparing raw data for analysis, ensuring accuracy and consistency across datasets.
• Proficient in tools such as Excel, SPSS, R, Python (Pandas, NumPy), and data visualization platforms like Tableau or Power BI.

Responsibilities

• Lead research initiatives across complex transformation projects.
• Uncover deep user insights to inform design decisions and product strategy.
• Collaborate with designers, strategists, developers, and stakeholders.
• Conduct qualitative and quantitative research to understand user behaviors and motivations.
• Synthesize research findings into actionable insights.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees