Business Title Senior US Billing Operations Specialist

BMO•Brookfield, WI

21h•Onsite

About The Position

Supports ongoing maintenance of customer accounts, payment billing systems, and client billing. Ensures payments received through a variety of channels are recognized and posted against the correct account and invoice. Collaborates with Relationship Managers to structure, finalize and implement billing agreements for high-value clients, ensuring alignment with business objectives and compliance with regulations. Maintains comprehensive billing documentation, ensuring accuracy for internal controls, audits, and compliance assessments. Handles collection efforts for unpaid invoice accounts, using data-driven insights to mitigate risk, negotiate payment terms, and escalate cases when necessary to maintain cash flow and prevent financial loss. Supervises the full payment processing cycle, ensuring reconciliation of billing files across all products (ACH, OLBB, etc.), and manages discrepancies by working with product management and sales to resolve issues efficiently. Manages the fee billing workflow, including pricing terms and invoicing schedules, ensuring that inquiries, requests, and disputes are tracked, prioritized, and resolved within defined service level agreements (SLAs). Drives the implementation of customized billing arrangements, including bundled services, volume-based pricing, and negotiated feese tailored to client needs and correctly integrated into the billing systems. Leads the design, implementation, and management of core billing processes, ensuring alignment with industry best practices, and driving continuous improvement across teams. Generates insights from billing data trends and leads the analysis to uncover issues, propose system and process improvements, and implement solutions that enhance billing accuracy and efficiency. Supports execution of strategic initiatives in collaboration with internal and external stakeholders Participates in the management of vendor relationships. Structures, negotiates and finalizes billing agreements, ensuring compliance and accuracy across client accounts. Monitors overdue accounts, negotiates payment terms, initiates collection activities, and escalates high-risk cases to mitigate financial risk. Manages the payment processing lifecycle and billing workflows, ensuring accurate allocation of payments, resolving discrepancies and inquiries. Ensures alignment with client agreements and operational guidelines. Designs and implements customized billing arrangements to meet client and operational needs. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.

Requirements

4 – 6 years of relevant experience in Accounts Receivable, Billing, Collections, or Financial Operations in a corporate or banking environment.
Bachelor’s degree required.
Technical proficiency gained through education and/or business experience.
Intermediate level of proficiency in Customer Relationship Building.
Intermediate level of proficiency in People Management.
Advanced level of proficiency in Accounts Receivable (AR).
Advanced level of proficiency in Business Transaction Management.
Advanced level of proficiency in Financial Resource Management.
Advanced level of proficiency in Financial Analysis.
Advanced level of proficiency in Business Strategies.
Advanced level of proficiency in Conflict Resolution.
Advanced level of proficiency in Negotiation.

Nice To Haves

Bachelor’s degree in Business Administration, Finance and Accounting preferred.
Any other related discipline or commensurate work experience considered.

Responsibilities

Supports ongoing maintenance of customer accounts, payment billing systems, and client billing.
Ensures payments received through a variety of channels are recognized and posted against the correct account and invoice.
Collaborates with Relationship Managers to structure, finalize and implement billing agreements for high-value clients, ensuring alignment with business objectives and compliance with regulations.
Maintains comprehensive billing documentation, ensuring accuracy for internal controls, audits, and compliance assessments.
Handles collection efforts for unpaid invoice accounts, using data-driven insights to mitigate risk, negotiate payment terms, and escalate cases when necessary to maintain cash flow and prevent financial loss.
Supervises the full payment processing cycle, ensuring reconciliation of billing files across all products (ACH, OLBB, etc.), and manages discrepancies by working with product management and sales to resolve issues efficiently.
Manages the fee billing workflow, including pricing terms and invoicing schedules, ensuring that inquiries, requests, and disputes are tracked, prioritized, and resolved within defined service level agreements (SLAs).
Drives the implementation of customized billing arrangements, including bundled services, volume-based pricing, and negotiated feese tailored to client needs and correctly integrated into the billing systems.
Leads the design, implementation, and management of core billing processes, ensuring alignment with industry best practices, and driving continuous improvement across teams.
Generates insights from billing data trends and leads the analysis to uncover issues, propose system and process improvements, and implement solutions that enhance billing accuracy and efficiency.
Supports execution of strategic initiatives in collaboration with internal and external stakeholders.
Participates in the management of vendor relationships.
Structures, negotiates and finalizes billing agreements, ensuring compliance and accuracy across client accounts.
Monitors overdue accounts, negotiates payment terms, initiates collection activities, and escalates high-risk cases to mitigate financial risk.
Manages the payment processing lifecycle and billing workflows, ensuring accurate allocation of payments, resolving discrepancies and inquiries.
Ensures alignment with client agreements and operational guidelines.
Designs and implements customized billing arrangements to meet client and operational needs.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.