Senior UPS Technician / Lead UPS Service Technician

National Power, LLC-posted 3 months ago

Full-time • Mid Level

Durham, NY

251-500 employees

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We are seeking an experienced UPS Lead Service Technician to oversee the installation, maintenance, and operations of uninterruptible power supply systems ranging from 8kW to 1MW capacity. This role requires technical expertise in power systems, leadership skills, and the ability to manage complex electrical infrastructure projects while ensuring optimal system performance and reliability.

Lead installation, commissioning, and maintenance of UPS systems from 8kW to 1MW capacity across various industrial and commercial applications
Develop, implement, and optimize preventive maintenance schedules for all UPS equipment to maximize uptime and extend equipment life
Diagnose and troubleshoot complex power system issues, coordinating emergency repairs to minimize downtime
Ensure strict compliance with NEC, local electrical codes, OSHA safety standards, and manufacturer specifications
Perform comprehensive load analysis and capacity planning for power infrastructure upgrades and expansions
Conduct system performance testing, battery assessments, and power quality analysis
Maintain detailed service documentation, test reports, and equipment histories
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Manage performance evaluations, career development plans, and skills assessments for direct reports
Foster a culture of safety, continuous improvement, and technical excellence
Ensure proper documentation and handover procedures for all installations

High School Diploma required; Associate degree in Electrical Technology, Electronics, or related technical field preferred
Minimum 5-7 years of hands-on experience with UPS systems installation and maintenance
Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Strong knowledge of power electronics, battery systems, and electrical distribution
Experience with static transfer switches, power distribution units, and monitoring systems
Proficiency in using electrical test equipment (multimeters, oscilloscopes, power analyzers)
Understanding of facility electrical systems, grounding, and power quality issues
Experience with HVAC systems supporting critical power environments preferred
Valid driver's license and ability to travel to customer sites
Electrical license or certification preferred (varies by state)
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable

Competitive pay depending on previous experience and current certifications
Overtime is paid at 1.5 X base
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)

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