Senior Universal Banker

Home Bank•Harvey, LA

50d

About The Position

This position is responsible for assisting the Banking Center Manager (BCM) and/or Assistant Banking Center Manager (ABCM) in the overall daily operations of the branch office to include assisting in the development of the branch’s financial objectives, delivering quality customer service and giving general operational guidance to the banking center staff.

Requirements

High School diploma or equivalent
Three years or more of banking experience; previous teller, platform banker and lending experience highly preferred
Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation
Ability to work expected Banking Center hours of operation including some Saturday (based on Market and location)
Be self-directed/motivated with the ability work independently or as part of a team with little to no direct supervision
Strong knowledge of daily branch, vault and ATM operations
Receive and maintain a NMLS certification
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Responsibilities

Assist BCM/ABCM in ensuring that the financial objectives and customer services standards of the branch are met
Responsible for generating, maintaining and servicing profitable business and retail customer relationships
Customer service requests, including but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed.
Process normal teller duties including processing daily teller work ensuring debits and credits balance in accordance with established policies and guidelines
Cash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
Provide comprehensive, prompt, and efficient customer service in all transactions while ensuring that all federal and state compliance requirements are met
Engage in conversations with customers in order to build relationships, determine financial needs and make recommendations and line of business referrals
Contribute to banking center success by achieving assigned referral and sales goals
Maintain a neat workstation/office and ensure that needed supplies are on hand and organized to present a professional environment
Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
Operate as a mentor for newly hired/promoted team members in support of our Home Bank values
Provide supervisory overrides as appropriate
Perform other duties as required or assigned by leadership
Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business
Conduct and provide reporting on banking center audits and security equipment testing