Senior Universal Banker

Savers Bank•Southbridge, MA

35d•Onsite

About The Position

This position will cover all three of Savers Bank Western regional branches located in Charlton Ma, Southbridge Ma and Sturbridge Ma. Location and length of assignment at any of the named locations are based on the needs of the branches. Milage reimbursement is provided. Reliable Transportation is required. POSITION FUNCTION: The Senior Universal Banker is a cross-trained banking professional responsible for delivering exceptional customer service while managing teller, personal banking, and loan processing functions. This role focuses on relationship management, sales growth, compliance, and operational excellence. The position requires strong multitasking skills to balance transactions, product sales, and customer service activities in a fast-paced retail banking environment. This full-time, non-exempt position reports to the Retail Administration Officer.

Requirements

High school diploma or equivalent required; bachelor’s degree in finance, business, or a related field preferred.
Minimum of 2 years of experience in relationship selling within a bank or credit union, with a proven track record in cross-selling banking products and services.
Familiarity with consumer loan processing, portfolio management, wire transfers, and digital banking platforms.
Exceptional customer service, consultative selling, and relationship-building skills, with the ability to identify and address customer needs effectively.
Strong math, computer, and transaction processing skills, along with proficiency in banking software, CRM systems, and office equipment.
Knowledge of financial regulations, compliance standards, and security protocols, with a commitment to accuracy, vigilance, and adherence to cash handling and security procedures.

Responsibilities

Accurately process a wide range of customer transactions, including deposits, withdrawals, check cashing, transfers, loan payments, night drop, and ATM transactions while adhering to dual control procedures.
Address customer inquiries, resolve issues, and handle complaints promptly and professionally.
Provide guidance on banking products and services, ensuring an excellent customer experience.
Monitor transactions for potential fraud, verifying account details and fund availability.
Open and maintain consumer and business deposit accounts, debit cards, check orders, wire transfers, stop payments, and safe deposit services.
Administer online banking services, reset passwords, and resolve digital banking issues.
Assist customers with loan applications, advances, disbursements, and payoffs.
Perform account updates and maintenance, ensuring accuracy in customer records.
Balance personal cash drawer and assist with ATM, vault, and recycler balancing.
Conduct end-of-day branch balancing procedures, maintaining accurate logs and reports for audits.
Ensure compliance with all cash handling, balancing, and security protocols.
Identify customer needs and provide tailored banking solutions through consultative selling.
Actively promote and cross-sell bank products and services to deepen customer relationships.
Track and document sales activities using CRM tools.
Participate in branch promotions, marketing campaigns, and community outreach events.
All other duties as assigned.
Maintain up-to-date knowledge of banking regulations, compliance policies, and security procedures.
Process BSA reporting, including Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and monetary instrument logs.
Participate in branch operations such as opening/closing procedures, dual control processes, and audits.
Monitor drive-thru and lobby activity to enhance security and deter fraud.
Support the bank’s commitment to community involvement by participating in CRA initiatives and volunteer opportunities.
Represent the bank at community events to promote financial literacy and services.