Geneva

Byline Bank•Glen Ellyn, IL

56d•$25 - $37

About The Position

Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you're detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Sr. Universal Banker opportunity! Objective of Position: The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal of converting service opportunities into sales events. The Sr. UB performs a complete range of services for customers including processing transactions, opening/closing accounts, responding to inquiries, and assisting the team with functions relative to the daily operations of the Branch. This role supports complex transactions and sensitive client concerns while administering and explaining policies and procedures. The Sr. UB is expected to periodically travel to other branch locations to support staffing coverage. A professional image as outlined in the Byline Bank Employee Handbook is required.

Requirements

High School Degree or GED required.
3+ years of experience in a banking environment.
Must be detail oriented with excellent organizational skills.
Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
Strong knowledge of Microsoft Office preferred.
Working knowledge of banking regulatory requirements.
Knowledgeable about a wide variety of retail bank products and administrative support
Strong time management skills and attention to detail.
Ability to communicate in a professional, accurate, and clear manner with internal and external stakeholders.
Must be able to lift 30 pounds.

Nice To Haves

1+ years of experience as a Teller, Personal Banker or Universal Banker is a plus.

Responsibilities

Assists staff with scheduling, assigning work, answering questions, and problem resolution.
Identifies coaching opportunities for direct reports.
Identifies training needs of the Teller and Universal Banking staff.
Demonstrates a proficient ability to delegate duties and assignments.
Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
Actively participates in Branch meetings and speaks on assorted topics.
Assists staff in recognizing and facilitating cross-selling opportunities.
Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.
Demonstrates and encourages open communication with staff.
Coaches staff to achieve assigned production goals.
Demonstrates the ability to work towards meeting customer service and sales expectations/standards.
Maintains positive interpersonal relationships with customers and employees.
Recognizes and facilitates cross-selling opportunities.
Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability.
Displays exceptional customer service and sales skills and maintain a professional attitude.
Maintains accuracy and compliance in all account documentation.
Participates in the weekly scheduling of Tellers and Universal Bankers.
Ensures proper coverage for adherence to dual control.
Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.
Maintains ample levels of supplies and utilizes the proper order forms when requisitioning supplies.
Ensures Tellers/Universal Bankers balance out at drawer limits daily, per Bank policy.
Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to.
Establishes clear and on-going communication with management.
Minimizes risk of losses, including cash differences and other controllable losses.
Maintains current knowledge of all Federal and State laws and regulations, along with the Bank's policies and procedures.
Processes Teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.
Continues to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
Keeps abreast of competitor products, services, and current promotions.
All other duties as assigned.

Benefits

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals.
We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.
In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.

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