Senior Unified Communications Engineer

TEKsystems•Appleton, WI

2d•$50 - $65•Hybrid

About The Position

Our client is seeking a Senior Unified Communications Engineer to lead the evolution of our Microsoft Teams–based voice and conferencing environment. This role will be central to modernizing enterprise telephony, owning conference room technology, and helping design the AV and Teams Rooms strategy for This position offers the opportunity to own and shape the future of Unified Communications at the client—starting with corporate voice and conference rooms, and evolving into a fully unified enterprise voice platform. As a Senior Unified Communications Engineer, you will be a technical expert responsible for architecting, optimizing, and sustaining the clients enterprise unified communications and video conferencing ecosystem. Your primary focus will be Microsoft 365 technologies—particularly Microsoft Teams, Teams Voice, and Teams Rooms—while also supporting modern AV solutions for conference rooms. This role blends hands-on engineering with strategic UC leadership, ensuring seamless collaboration experiences across the organization.

Requirements

Microsoft Teams Voice / VoIP
Microsoft Teams Rooms (MTR)
Teams Room Pro licensing and configuration
General M365 administrative capabilities are required
Bachelor’s degree in Computer Science or related field, or equivalent experience
7+ years of engineering experience with enterprise UC and video platforms
Strong hands-on experience with Microsoft Teams Voice and Teams Rooms
Deep knowledge of VoIP, UC security design, and telephony migrations
Experience with AV ecosystems, signal flow, device management, and troubleshooting
Ability to automate operational processes through scripting or workflow tools
Strong troubleshooting mindset and customer service orientation

Nice To Haves

Financial services industry experience
Experience with Logitech Rally and advanced room systems
Familiarity with Crestron programming (nice to have, not required)
Experience with security and identity integration for shared or multi-user devices

Responsibilities

Lead architecture, deployment, and lifecycle management of Microsoft Teams–based voice solutions
Support and execute telephony migrations from legacy systems
Engineer and support both call center and corporate voice environments
Ensure reliability, scalability, and operational excellence across UC platforms
Select and standardize conference room technology and AV stacks
Design and deploy Teams Rooms for new office builds (including the new HQ)
Work with vendors and internal partners during build-outs and implementations
Resolve issues ranging from basic endpoint problems to architectural challenges
Provide escalation-level support for conference room and AV systems
Microsoft Teams administration
SharePoint administration
Broad Microsoft 365 tenant management
Design, deploy, and manage enterprise UC platforms (Teams, Teams Voice, Teams Rooms, Exchange Online, SharePoint, Zoom)
Integrate UC solutions with enterprise workflows and security standards
Automate provisioning, monitoring, and incident response workflows
Support and maintain AV systems for 22 conference rooms, including premium spaces
Define standards and documentation for AV and video conferencing systems
Troubleshoot and support technologies such as Poly/Polycom, Shure, Biamp, Dante, and Crestron
Establish governance practices, sprint reviews, and UC roadmaps
Strengthen security posture for shared devices and meeting spaces
Ensure platform observability, resilience, and rapid incident response
Partner with Workplace Solutions, IT, and Security teams
Manage vendors, evaluate solutions, and lead proof-of-concept initiatives
Maintain financial stewardship for UC and AV investments
Mentor junior engineers and share best practices
Develop standards, templates, and automation frameworks
Use data-driven insights to improve UC performance and reliability