Senior Unified Communications Engineer (Infrastructure)
About The Position
Design, implement, support, and maintain unified communications infrastructure in a mission-critical financial environment Manage and support telephony systems including desk phones, trading turrets, voicemail, voice recording, and video conferencing systems Administer and support Cisco Unified Communications Manager (CUCM) and IPC Unigy trading turret systems Support voice gateways, SIP trunks, PRIs, FXS/FXO, POTS, and hoot & holler lines Ensure maximum system uptime to support real-time trading operations Act as the final escalation point for Service Desk on telecom-related issues Manage telecom vendors, circuit ordering, provisioning, and inventory tracking Lead and manage telecom and UC-related projects from planning through execution Create and maintain technical documentation, diagrams, and network designs Perform on-site support including rack installation, cabling, and telecom wiring Provide off-hours, on-call, and remote support as required Travel between New York and New Jersey offices as needed
Requirements
- Bachelor’s degree in Engineering, Computer Science, or equivalent experience
- 10+ years of experience supporting telephony and unified communications systems
- Hands-on experience with Cisco CUCM and IPC Unigy
- Strong understanding of VoIP and telephony protocols (SIP, H.323, MGCP, SCCP)
- Experience with Cisco IOS (Voice Gateways, switching)
- Knowledge of PBX, dial plans, QoS, and voice infrastructure design
- Experience supporting leased lines, SIP trunks, PRIs, and telecom provisioning
- Familiarity with Linux and Windows operating systems
- Basic scripting and automation skills
- Strong ownership mindset in supporting mission-critical trading environments
- Ability to troubleshoot complex voice and UC issues under pressure
- Excellent communication skills to work with business, vendors, and IT teams
- Structured and methodical approach to problem solving and testing
- Flexibility to support after-hours incidents and urgent trading needs
Nice To Haves
- Experience in financial services or trading environments is highly preferred
Responsibilities
- Design, implement, support, and maintain unified communications infrastructure
- Manage and support telephony systems including desk phones, trading turrets, voicemail, voice recording, and video conferencing systems
- Administer and support Cisco Unified Communications Manager (CUCM) and IPC Unigy trading turret systems
- Support voice gateways, SIP trunks, PRIs, FXS/FXO, POTS, and hoot & holler lines
- Ensure maximum system uptime to support real-time trading operations
- Act as the final escalation point for Service Desk on telecom-related issues
- Manage telecom vendors, circuit ordering, provisioning, and inventory tracking
- Lead and manage telecom and UC-related projects from planning through execution
- Create and maintain technical documentation, diagrams, and network designs
- Perform on-site support including rack installation, cabling, and telecom wiring
- Provide off-hours, on-call, and remote support as required
- Travel between New York and New Jersey offices as needed
Benefits
- Full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
11-50 employees
