Senior Underwriter-Analyst

Pemco Mutual Insurance Co

13d•$88,135 - $146,891

About The Position

At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback . We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same - enabling all individuals to achieve their full potential. Why We Need You: PEMCO has a dynamic and challenging opportunity for a Senior Underwriter-Analyst to join our community. In this role, you will be responsible for driving improvements to book, channel and team results through data-driven decision-making, book and individual risk underwriting. What You'll Be Doing: Evaluate processes, tasks, and workload for opportunities to create efficiencies, automation, and optimization at an enterprise level; make improvement recommendations for agents/customers and take a lead role in implementation. Improve book quality by understanding agent/channel/book performance, designing, and implementing re-underwriting, automation, or other solutions, and monitoring results to adjust as needed to achieve targeted quality. In collaboration with UW management and Product, research and develop new tools or processes to improve accuracy in rating or underwriting and reduce gaps in premium or selection. Maintain an underwriting territory, reviewing individual risks and aggregate trends and working with agents as needed for book quality; provide relationship-oriented service to customers, colleagues, and stakeholders, including direct contact with customers. Onboard agents and agencies in collaboration with the sales management team following analysis of profitability, growth potential, risk selection and alignment with company philosophy and values. Analyze quality on all new agents and provide recommendations. Provide guidance, mentorship, and technical growth to team members through quality audits and knowledge sharing; and perform as team lead in manager's absence. Represent the department as an underwriting subject matter expert in complex company projects. Utilize analytics, quality reviews and stakeholder input to identify, address and monitor adverse selection, premium leakage gaps and program changes within the scope of underwriting. Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct. Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More. Other duties as assigned. What You'll Bring: B.A. or B.S. degree or equivalent work experience (business or related field). 8 years of experience in personal lines insurance underwriting, handling all lines for new and renewal business with increasing levels of responsibility is required. Strong analytical and organized business thinking with ability to resolve complex problems while presenting findings in a clear, concise, and understandable manner. Advanced Property & Casualty insurance knowledge. Chartered Property Casualty Underwriter (CPCU) designation. MS Office : Skilled proficiency in Excel, Word, PowerPoint, Outlook is required. Job specific : Demonstrated experience in creating and facilitating learning events on personal lines topics is required. Problem Solver : Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively. Team Player : Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors. Customer First : Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation. Confidentiality : Has a high degree of integrity and the ability to exercise discretion in confidential situations. Analytical and data-driven : Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities.

Requirements

B.A. or B.S. degree or equivalent work experience (business or related field).
8 years of experience in personal lines insurance underwriting, handling all lines for new and renewal business with increasing levels of responsibility is required.
Strong analytical and organized business thinking with ability to resolve complex problems while presenting findings in a clear, concise, and understandable manner.
Advanced Property & Casualty insurance knowledge.
Chartered Property Casualty Underwriter (CPCU) designation.
MS Office : Skilled proficiency in Excel, Word, PowerPoint, Outlook is required.
Job specific : Demonstrated experience in creating and facilitating learning events on personal lines topics is required.
Problem Solver : Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively.
Team Player : Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors.
Customer First : Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation.
Confidentiality : Has a high degree of integrity and the ability to exercise discretion in confidential situations.
Analytical and data-driven : Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities.

Responsibilities

Evaluate processes, tasks, and workload for opportunities to create efficiencies, automation, and optimization at an enterprise level; make improvement recommendations for agents/customers and take a lead role in implementation.
Improve book quality by understanding agent/channel/book performance, designing, and implementing re-underwriting, automation, or other solutions, and monitoring results to adjust as needed to achieve targeted quality.
In collaboration with UW management and Product, research and develop new tools or processes to improve accuracy in rating or underwriting and reduce gaps in premium or selection.
Maintain an underwriting territory, reviewing individual risks and aggregate trends and working with agents as needed for book quality; provide relationship-oriented service to customers, colleagues, and stakeholders, including direct contact with customers.
Onboard agents and agencies in collaboration with the sales management team following analysis of profitability, growth potential, risk selection and alignment with company philosophy and values.
Analyze quality on all new agents and provide recommendations.
Provide guidance, mentorship, and technical growth to team members through quality audits and knowledge sharing; and perform as team lead in manager's absence.
Represent the department as an underwriting subject matter expert in complex company projects.
Utilize analytics, quality reviews and stakeholder input to identify, address and monitor adverse selection, premium leakage gaps and program changes within the scope of underwriting.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO's 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.
Flexible Spending Accounts
Education Assistance Program after one year of service
Scholarship program for children of PEMCO employees after one year of service
Employee Assistance Program
Well-being program
Discretionary taxable gifts and gift cards
And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars
Discretionary bonuses
Tiered sales commissions and/or incentives (from 5-25% of employees' monthly sales)
Employee referral bonuses
Shift differential pay