Senior Trust Accounting Executive

ProfitCoach

8d•$65,000 - $75,000•Remote

About The Position

The objective of this position is to deliver the ProfitCoach Experience (owning the outcome, ease of doing business, and extraordinary service) to ProfitCoach clients through quality assurance reviews, client relationship and account management that delivers accurate, timely, and efficient full-service accounting, while also maintaining an awareness of the unique needs and profit-growing/stewardship opportunities of each individual client.

Requirements

Ability to manage client relationships and deliver the ProfitCoach experience (owning the outcome, ease of doing business, and extraordinary service)
Ability to oversee the execution of routine and non-routine (clean up, onboarding) services
Advanced problem-solving skills
Ability to write, improve, and train on new Trust accounting processes
Bookkeeping experience with a focus on accuracy, timeliness and efficiency
Excellent verbal and written communication
Proficiency with Microsoft Excel
Ability to define and document new processes
Basic ability to read and analyze financial statements
Ability to quickly learn and master new cloud-based software applications
Expert Proficiency with AppFolio

Nice To Haves

Proficiency with Rentvine (preferred)

Responsibilities

Company and Departmental team meetings
Internal email and Slack correspondence
Skill development reading
Daily task planning
Task-by-task time tracking
Training the team on new or complex processes
Monitor team performance metrics (Direct Labor Efficiency, Staff Utilization, Staff Hours Budget vs. Actual) alongside the Trust Department Manager
Function as “first in line” to understand new functions, define the process and train the team to carry out the new process
Ensure timely completion of all assigned client tasks
Ongoing process improvement
Lead and participate in new client onboardings
Create spreadsheet and other ad hoc tools as needed to make Trust accounting processes more efficient
Lead and participate in client meetings to discuss accounting and service related questions
Client email correspondence
Create and maintain client communication protocols
Management of client relationship, including setting and maintaining expectations
Overseeing issue resolution alongside Trust Department Manager
Maintaining “ADEPT Communication” with clients:
Review and ownership of financial statements, including:
Reconciliation review
Reports (owner statements, income statement, balance sheet)
Other crosschecks
Bank reconciliation
Financial diagnostics
Billing
Payment processing
Owner statement processing
Security Deposit processing
Other accounting tasks
Inbox management
Owner statements
Owner Distributions
Entering correcting entries
Posting Late fees (to include eviction notices)
Meeting client deadlines
Servicing client nuances
Approval of Functions:
Online payables (eChecks, BillPay Checks)
Direct ACH payments
Audit packages
Weekly Update emails
Client and team communication
Team training and delegation
Liaison with Corporate department as needed
1099s and EOY reports
High-level accounting requests
Crosschecks to include:
Bank transfers
Negative balances
Journal entries
Corporate property activity
Diagnostics
Inbox review for PC Experience
Specific items as required per client
Watch for training & delegation opportunities
Own and manage any needed adjustments in process or process improvement
Own any new ad hoc reporting requests
Regularly review client numbers and create/implement plans to keep numbers within budget
Prepare and lead department-wide trainings as requested
Research and test new software updates
Coordinate client clean up projects
Coordinate new client on-boarding processes