Senior Training Manager-Rare Disease

Amgen • Chicago, IL

279d

About The Position

Working at AMGEN is more than a job - it's personal. We define success by a different set of numbers: the number of lives touched, the number of lives changed, the number of lives saved. We're a team of agile, out-of-the-box thinkers who are inspired to do more because we know we're a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help patients live up to theirs. The Training & Development Sr Manager (Sr Manager, Patient Access Training) is responsible for aspects of the Patient Access training function within the RDBU Commercial Training and Development function. This position is responsible for developing and delivering comprehensive training to many roles in the patient access team and identifying training needs/gaps. The Senior Manager will work closely with internal stakeholders to collaborate and lead various projects with cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues. This role requires the ability to navigate a dynamic environment, identify solutions that work across a complex, multi-product portfolio, and provide technical expertise to achieve business goals through training interventions.

Requirements

• Master's degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training.
• Bachelor's Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training.
• Associate's Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training.
• High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training.

Nice To Haves

• Field experience.
• Previous experience in account management, patient access or related areas.
• Flexible and agile with the ability to work in a fast-paced environment with multiple demands.
• Ability and willingness to travel to meetings, including some overnight and weekend commitments (>25%).
• Experience in content development and instructional design.
• Experience working with learning management systems (LMS).
• Highly organized with excellent project management skills.
• Proficient in Microsoft Office.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborates with the associate director on complex, enterprise-level projects, including launches.
• Collaborates with the training and development team and cross-functional partners on meetings and events.
• Collaborates with subject matter experts to create highly engaged learning on complex topics tailored to diverse audiences.
• Partners with marketing colleagues to assist in the creation and launch of new materials/resources for patient services personnel.
• Leads the field-based trainers (FBTs) for assigned programs to identify training needs, organize local trainings, and provide forums to share information.
• Demonstrates excellent project management skills and can motivate self and others to complete deliverables in a timely manner.
• Facilitates interactive technical and product training for Patient Services and Site of Care staff.
• Facilitates the onboarding process and initial training for new personnel to the Patient Access teams.
• Acts as lead facilitator for multi-day training, applying adult learning methodologies.
• Identifies training and development needs for Patient Access through stakeholder meetings and forums.
• Maintains, updates, and improves training content applying instructional design techniques.
• Develops, iterates, and updates training content as needed.

Benefits

• Competitive and comprehensive Total Rewards Plans aligned with local industry standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing