Senior Training Coordinator, Dining

The University of Texas at Austin•Austin, UT

16d•Onsite

About The Position

This position will coordinate operational training and professional development for the dining unit within University Housing and Dining (UHD). As part of the UHD Human Resources team, this role will support the overall goals for training and professional development for UHD, by focusing on the unique needs and priorities within dining, which includes residential dining halls, cafes, coffee shops and other retail dining venues. In collaboration with dining leaders, this role will work to create and deliver learning opportunities for staff in alignment with established priorities and vision.

Requirements

Bachelor's degree in a related field.
At least 8 years of experience developing and conducting training programs.
Use of training equipment in the area being taught.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

2+ years of experience providing training in the food service and/or hospitality industry.
Experience working in food service operations as a shift lead, supervisor or manager, or similar role.
Experience leading and developing others in the creation and/or facilitation of training.
Experience facilitating learning through multiple modalities, such as instructor-led workshops, presentations, micro-learning and/or on-the-job training.
Experience designing materials to support learning, such as workbooks, quick reference guides, videos, and/or e-learning modules.
Experience analyzing training components to evaluate effectiveness and drive data-informed decisions.
Experience working in higher education or the public sector.
Familiarity with adult learning theory and effective training practices.
Ability to analyze input from stakeholders to understand training needs and priorities.
Ability to provide creative learning-based solutions to support operational needs.
Ability to communicate effectively and tailor the message and medium to the audience.
Ability to design and facilitate activities to engage learners.

Responsibilities

Coordinate the development of curricula and training programs to achieve specified learning outcomes for staff at all levels, including training for new employees, ongoing training and skill development for existing staff, and training in response to emerging needs.
In partnership with appropriate subject matter experts (SMEs), including dining managers, chefs and dietitians, design learning opportunities based in competency theory, deliver training using effective modalities, and create training materials to support operational needs.
Collaborate with staff tasked with providing training. Provide train-the-trainer guidance to ensure consistency and quality of programs and materials produced by these functional trainers.
Collaborate with other UHD Trainers to share resources and expertise when training needs converge across UHD units. Source and evaluate potential third-party training service providers.
Facilitate training on various topics, including but not limited to customer service, policy and procedure, and safety.
Serve as point person to support the ongoing professional development needs for Dining employees. In partnership with dining leadership and UHD HR, develop solutions to address career development priorities including leadership development, career track advancement, student employee development, and up-skilling to adapt to changes in the profession or technology.
Create structured curricula with competency-based learning to enable current employees to deepen their knowledge/skills and to grow in their careers. Coordinate career development programs in alignment with leadership expectations for participation, progress and completion.
Collaborate with other UHD Training team members to identify where cross-functional development needs converge and to share expertise and maximize resources. Amplify existing opportunities, source and evaluate external resources, and collaborate with appropriate experts to create and deliver professional development content.
In collaboration with Dining leadership and Director, Employee Learning and Engagement, determine the needs, priorities and vision for operational training and professional/career development. Establish working relationships with managers and supervisors and other key roles to identify skills or knowledge gaps on their teams and understand desired learning outcomes. In close collaboration with relevant stakeholders, develop and refine a strategy for operational training and ongoing development for Dining staff at all levels, including student employees. Keep abreast of changes in the food service/hospitality industry and the fields of employee learning and training content creation.
Evaluate, analyze and report on training programs’ effectiveness and return on investment. Provide data-informed recommendations for innovation and changes based on this assessment. Ensure alignment with priorities and vision set by Dining leadership and overall strategy for training at UHD.
Coordinate the delivery of training from internal and external providers for all required certifications including food handlers, food safety manager, TABC and food allergens. Administer/proctor exams and track completion to ensure UHD remains in compliance with all applicable laws and university guidance in these areas. Monitor completion and provide logistical support to enable dining staff to remain in compliance with university- and UHD required training. Communicate regularly with managers and keep Dining leadership and UHD HR informed on any compliance issues or patterns that need attention.
Lead in the planning and execution of dining training events in collaboration with relevant UHD teams and following established event planning protocol. Schedule meetings, book rooms, and arrange catering. Prepare supplies and materials; set up and break down rooms. Track attendance at trainings and events. Maintain training records using the UT learning management system (UTLearn): create events and sessions, record attendance, and generate reports. Provide technical support to UTLearn users.
Support the UHD HR team as a backup during peak periods with a priority of helping support Dining needs. Participate in Dining, HR, and UHD-wide planning efforts, committees and meetings. Other related duties as assigned.