Senior Training Consultant - Commercial / Community Banking

First Bank Sba • Raleigh, NC

57d

About The Position

Were a team that believes in the power of people and purpose. At our core, were here to elevate human potentialthrough connection, coaching, and continuous learning. As a Senior Training Consultant, youll be a catalyst for growth across our Commercial and Community Banking teams, empowering associates to show up with confidence, clarity, and capability. Your Purpose Youre a strategic partner, a learning architect, and a coach. Youll collaborate with leaders across the business to design and deliver transformational learning experiences that drive performance, deepen expertise, and build a culture of excellence. Whether its onboarding new talent, launching new systems, or leveling up sales and credit skills, youre the go-to guide for readiness and results.

Requirements

• A Bachelors degree and 7+ years in Commercial or Business Banking, Credit Administration, or a related customer-facing role (or 10+ years with a high school diploma/GED).
• Proven experience facilitating learning for adult audienceswhether in a classroom, on Zoom, or one-on-one.
• Strong communication and interpersonal skillsyou connect, inspire, and lead with authenticity.
• Tech-savvy with tools like Microsoft Office, Adobe Captivate, and other instructional design platforms.
• A strategic mindset with project management chopsyou see the big picture and sweat the details.
• Self-starter energyyou take initiative, follow through, and thrive in a fast-paced environment
• Travel may be required; a valid drivers license is necessary.
• Must be able to work flexible hours to meet business needs.
• Reasonable accommodation is available for individuals with disabilities.

Responsibilities

• Lead with Insight: Partner with leaders in Commercial, Community Banking, Credit, and Risk to understand business strategy and identify capability gaps.
• Design for Impact: Create engaging, learner-centered training experiencesboth in-person and digitalthat build knowledge and confidence in sales, credit, customer service, and systems.
• Facilitate Growth: Deliver high-impact sessions and workshops, or coordinate with external vendors to bring best-in-class learning to our teams.
• Coach for Success: Support new hires through onboarding and mentoring, ensuring they hit performance benchmarks and feel supported from day one.
• Champion Change: Guide teams through transitionsnew systems, acquisitions, reorganizationswith thoughtful implementation plans and readiness strategies.
• Elevate Experience: Manage logistics with precisionfrom scheduling and materials to communications and feedbackso every learning moment feels intentional and seamless.
• Stay Curious: Keep a pulse on industry trends, tools, and techniques to continuously evolve our learning approach.
• Build Community: Foster a culture of learning, collaboration, and excellence across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees