Senior Training and Development Specialist

Cayuse Holdings • Joint Base Andrews, MD

278d • $80,000 - $85,000 • Onsite

About The Position

Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, and government client missions, focused on minimizing risk through the delivery of quality outcomes. The Senior Training and Development Specialist will provide bi-monthly training opportunities to the end-users as requested. The training shall include both the traditional instructor-led classroom training as well as online training. The training shall cover a wide range of IT-related topics from usage of COTS and Government-specific products to security awareness. All duties and responsibilities performed in accordance with the Core Values of Cayuse.

Requirements

• Possess a bachelor's degree
• 3 Years of Experience
• Current IAT level 2 certification
• Secret Security Clearance or the ability to obtain one
• Must be able to pass a background check

Nice To Haves

• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with professionalism and confidentiality
• Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others
• Proficient with Microsoft Office Suite or related software

Responsibilities

• Solicit training needs from 10 ANGRC directorates
• Develop training curriculum and materials to include on-line training
• Manage enrollment
• Schedule training rooms and sessions
• Keep track of staff training records
• Conduct assessment of user training requests
• Schedule and/or conduct classes with agreement of the COR to enhance a functional groups' technical proficiency
• Maintain detailed records of training plans, designs, and feedback
• Develop and submit operational training documents for approval in support of ANGRC network related procedures monthly (2-3 documents), training aids to assist end users monthly (4-5 documents), and monthly leaflets that socialize planned changes to the campus IT environment (1-2 documents)
• Answer trouble tickets for training related issues
• Conduct training on materials provided by the Government that may consist of the following: Microsoft Office products (Word, Excel, Outlook, etc.), Microsoft Teams, Adobe Acrobat, Task Management Tool (TMT), ANGRC processes include Help Desk workflows, monthly ANGRC orientation, and equipment operation
• Responsible for the ANGRC Training site, posting resources that are purchased or locally created by the contractor
• Research and identify video production software for customer-purchase, to create short training packages that address common training or emergent training requests
• Prepare handouts and lesson plans, prepare computers for use by students, and help with registration for each class for onsite classes
• Support media requests that support the training of ANGRC personnel, including new process training material, User education materials, and IT related 'how to' tutorials
• Other duties as assigned

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree