Senior Trainer - Jefferson Health Plan

Jefferson Health Plans • Philadelphia, PA

1d

About The Position

Reporting to the Manager of Workplace Performance Training, the Sr. Trainer operates as a learning leader and independently, to design, develop, and deliver high-impact learning solutions across the organization. This role partners with business leaders and subject matter experts to analyze needs, evaluate enterprise-wide initiatives, and implement effective training programs, resources, and solutions. The Sr. Trainer facilitates engaging virtual and in-person training for employees at all levels, ensuring comprehension, application, and measurable performance outcomes. Able to work in a constant state of alertness and safe manner. Support the development and design of training that supports different learning styles. Create strategic training plans with built-in timelines. Conduct training programs, including but not limited to customer service and telephone etiquette, benefits coverage, core systems, enrollment, simple and complex claims adjustment and processing, and payment methodologies and policies. Able to manage a classroom environment virtually and in-person. Able to leverage active learning techniques during the delivery of training. Partner with training peers, learning partners, department heads, and subject matter experts to develop and maintain training materials, including but not limited to resource guides, presentations, job aids, eLearning’s, simulations, etc. And ensure maintenance of training materials is routine and updates needed are made timely and across internal L&D systems and external resources for learners. Analyze, assess, and evaluate the effectiveness of all training curriculums and programs through course evaluations, training assessments, competency and follow up testing, post-training surveys, etc. Continually look for areas of improvement to support learning outcomes and provide recommendations to improve learning outcomes and/or mitigate potential risks. Able to think creatively and take initiative to look for solutions that are creative and enhance the learners experience. Identify and report areas of opportunity for learners during training including but not limited to knowledge retention, attendance, performance, etc. Able to provide feedback and conduct feedback sessions for learners and business area management. Assist in the development and documentation of departmental policies, procedures, and internal protocols for L&D and business areas that L&D supports. Able to act as a consultant to the business areas supported by L&D Train trainers and facilitators as needed. All other duties as assigned.

Requirements

• Bachelor’s Degree Required
• 5+ years’ experience on a cross-functional team within a government sponsored health insurance company as a trainer (teaching adult learners) or in an instructional design/processing/quality review position.
• Understands adult learning theory and principles.
• Analytical, strategic thinking, adaptability, problem solving, innovation, organizational, interpersonal, time management, and communications skills
• Use of mainframe systems as well as PC based applications such as a LMS, Power Point, Excel, Access, Word, and Teams.
• Instructional development, consulting, curriculum preparation, and training delivery.
• Research, design, development, reporting, analysis, as applied to educational processes and outcomes.
• Customer/Provider service, health insurance claims, healthcare management, enrollment.
• Process and project management experience.

Nice To Haves

• Master's Degree preferred.
• Certified Trainer from an accredited school/agency preferred (Certified Professional in Learning & Performance (CPLP/ATD) or Certified Healthcare Compliance (CHC))

Responsibilities

• Design, develop, and deliver high-impact learning solutions across the organization.
• Partner with business leaders and subject matter experts to analyze needs, evaluate enterprise-wide initiatives, and implement effective training programs, resources, and solutions.
• Facilitate engaging virtual and in-person training for employees at all levels, ensuring comprehension, application, and measurable performance outcomes.
• Support the development and design of training that supports different learning styles.
• Create strategic training plans with built-in timelines.
• Conduct training programs, including but not limited to customer service and telephone etiquette, benefits coverage, core systems, enrollment, simple and complex claims adjustment and processing, and payment methodologies and policies.
• Manage a classroom environment virtually and in-person.
• Leverage active learning techniques during the delivery of training.
• Partner with training peers, learning partners, department heads, and subject matter experts to develop and maintain training materials, including but not limited to resource guides, presentations, job aids, eLearning’s, simulations, etc. And ensure maintenance of training materials is routine and updates needed are made timely and across internal L&D systems and external resources for learners.
• Analyze, assess, and evaluate the effectiveness of all training curriculums and programs through course evaluations, training assessments, competency and follow up testing, post-training surveys, etc.
• Continually look for areas of improvement to support learning outcomes and provide recommendations to improve learning outcomes and/or mitigate potential risks.
• Think creatively and take initiative to look for solutions that are creative and enhance the learners experience.
• Identify and report areas of opportunity for learners during training including but not limited to knowledge retention, attendance, performance, etc.
• Provide feedback and conduct feedback sessions for learners and business area management.
• Assist in the development and documentation of departmental policies, procedures, and internal protocols for L&D and business areas that L&D supports.
• Act as a consultant to the business areas supported by L&D
• Train trainers and facilitators as needed.
• All other duties as assigned.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level