Senior Trainer - East Brunswick, NJ

UnitedHealth Group•East Brunswick, NJ

2d•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This position follows a hybrid schedule with four in-office days per week. The Community and State Training Team is currently recruiting a Trainer to support the UnitedHealthcare Community and State Plan of New Jersey. The Senior Trainer will be responsible for the effective delivery of training for new business initiatives, new and existing training programs that encompass training of clinical staff such as nurses, social workers, and medical directors as well as non-clinical staff. The Senior Trainer will be a self-starter with excellent communication and interpersonal skills who promote optimal training outcomes through: Continual collaboration with instructional designers, business partners, and SMEs Thorough assessment and analysis of training needs Timely planning, coordination, delivery, and evaluation of training Participation in the design of training materials and curriculum to support training programs You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Current unrestricted RN or Social Work license in the state of residence
3+ years of clinical experience (i.e., care coordination, service coordination, case management, etc.)
Experience with adult learning/training, virtual training, instructional design and/or training project management (i.e., performing presentations in person and/or through virtual platforms, classroom training experience, virtual (Teams) training experience
Knowledge of Medicare and Medicaid
Knowledge of managed care
Proficiency with Microsoft Office (Word, Excel, Power Point), and SharePoint
Proven facilitation and presentation skills with the capability to engage, inspire and teach adult learners at all levels
Proven ability to effectively deal with ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty in a manner consistent with UnitedHealth Group’s core values
Proven communicator with skills to flex to different audiences at different levels of understanding and seniority
Proven ability to develop and present effectively to a variety of audiences
Ability to travel up to 25%25
Must live within commutable distance to the East Brunswick, New Jersey Office

Nice To Haves

Experience with electronic care management applications (CommunityCare, ICUE)
Experience in project management
Experience using Microsoft Copilot
Proven excellent communication, planning, and time management skills
Proven ability to focus and work effectively in a complex and change-oriented work environment
Proven ability to work independently and within a team environment
New Jersey Choice Certified

Responsibilities

Assess customer needs and identify solutions for unique challenges
Handle moderately complex issues and analysis with minimal supervision
Translate concepts into practical applications
Explain complex topics clearly to others
Coach and support less experienced team members
Create and maintain training materials and resources
Deliver effective adult learning experiences
Manage the learning environment and improve training outcomes
Build strong relationships across teams and leadership levels
Work with stakeholders to improve training strategies
Attend senior-level or state-requested meetings as needed
Provide backup support to training team members
Maintain professionalism during challenging facilitation scenarios
Contribute to projects that support the success of the UnitedHealthcare Community and State