DHCF DCAS - Senior Trainer (796812)

Advanced Network Consulting Inc • Washington, DC

just now

About The Position

This position is housed under the Department of Health Care in direct support of the DC Access System (DCAS) division. DCAS is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the DCAS Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follws:
• Analyze, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.
• Provide hands-on support for front-line worker and their supervisors.
• Deliver quality training with measurable outcomes.
• Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.
• Mentor other eligibility Trainers in the best practices for adult learning.
• This is a position in the DC Access System (DCS) project. Minimum Education/Certification requirements: bachelor’s degree in information Technology or related field or equivalent experience Behavior Characteristics.
• Adaptable
• Analytical
• Goal-Orientated/Driven/Self-Starter

Requirements

• Bachelor’s degree in IT or related field or equivalent experience--Required
• Experience in Information Tech Project management and analytical skills on a mid-large scale IT project with a particular focus on the Change Mgmt--Required 11 Years
• Experience presenting information and/or delivering Instructor Lead Training--Required 10 Years
• Professional with wide variety of technology and software including Word, Excel, Access, PowerPoint Outlook, Acrobat, Skype for Business, Visio, SNAG--Required 8 Years
• Expert knowledge of the principles and practices of adult learning--Required 10 Years
• Advance knowledge of instructional methods and training techniques--Required 10 Years
• Ability to facilitate training sessions--Required 10 Years
• Ability to evaluate the effectiveness of training techniques--Required 8 Years
• Ability to communicate information and ideas clearly verbally and in writing based on the needs of the audience--Required 10 Years
• Ability to manage multiple & competing priorities w/ short deadlines. Uses judgement & critical thinking to interpret, prioritize & follow policy--Required 6 Years
• Experience training integrated eligibility systems to frontline workers--Required 2 Years
• Candidates should possess demonstrated experience in Learning Management System (LMS) design and development. This includes proficiency in eLearning authoring tools (e.g., Articulate or comparable platforms)
• Candidates should possess experience conducting user acceptance testing (UAT), and the ability to design, build, and validate training cases within a system training environment to support instructional delivery and system reinforcement

Nice To Haves

• Experience training the IBM Curam CGISS and HCR modules--Highly desired 2 Years

Responsibilities

• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, support users
• Develops technical applications to support users.
• Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real-time databases, real-time
• network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life cycle is following District standards and procedures.
• Coordinates IT project management, engineering, maintenance, QA, and risk management.
• Plans, coordinates, and monitors project activities.
• Develops technical applications to support users.
• Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
• Provides training for system products and procedures.
• Performs application upgrades.
• Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
• Troubleshoots problems.
• Ensures project life-cycle is in compliance with District standards and procedures.

What This Job Offers

• Career Level: Mid Level