Senior Traffic Signal Technician/ Integrator

Wavetronix•Ann Arbor, MI

2d•Onsite

About The Position

Wavetronix is looking for an Senior Traffic Signal Technician/ Integrator (internally Technical Sales Support) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products. The position has been adjusted with the expectation that team members will be able to commute daily to the Tripoint area (where Indiana, Ohio, and Michigan meet), or near Ann Arbor, MI. This role is onsite in the Ann Arbor or Angola Office when they are not traveling. Travel is expected to be around 65% a month. This decision aligns with our CEO’s vision of fostering strong in-person connections among team members and while we continue to operate remotely for now in this region, we plan to establish a physical office in the area within the next few years. By positioning our team near this future hub, we’re laying the groundwork for a smooth transition and ensuring that everyone will be within reasonable commuting distance once the building is in place.

Requirements

3+ years in technical sales or technical networking support
Have clear written and verbal communication skills
Exhibit Wavetronix core values:
People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward
Growth Mindset: works to constantly improve processes and improve personally
Innovation Driven: has ability to solve problems

Nice To Haves

Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Be self‐motivated and enjoy working on and with teams
Be intrinsically motivated and enjoy working with the customer
Able to work flexible shifts and to adapt workflow to changing project schedules
Have previous field service experience in traffic signal/ITS cabinets
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Have the ability to give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support both in the field and over the phone
Help manage all on site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Keep track of current projects and support cases in CRM
Have a basic understanding of networking
Be excited about personal development and eager to engage in development training
Travel as required within and between territories.