Senior Threat Operations Specialist

Discord

11h•$124,000 - $136,500•Remote

About The Position

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. This role is critical in supporting the company to deeply understand and mitigate how harmful content, including child sexual abuse material, manifests on our platform, as well as investigating complex threats, advancing our investigative capabilities, and developing innovative approaches to prevent harm to our users, particularly minors. This hire will report to the Escalated Harms Manager who works East Coast, US. This role involves exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive and derogatory language, and other potentially objectionable material, ie. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Requirements

At least 3+ years experience investigating crimes against children (ie: intelligence, law enforcement, NGOs, or Trust and Safety teams).
Knowledge of reporting to NGOs and including prior investigation experience
Exceptional communication skills with an ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means
Previous experience in working in a cross-functional environment, high-pressure, sensitive environment, with demonstrated ability to use risk-based assessments to prioritize workload while meeting specific SLAs

Nice To Haves

Native language skills with a second language (preferably Portuguese)
Tertiary qualifications or equivalent experience in Intelligence Studies, Cybersecurity, Criminal Justice, Criminology or related field.
Experience in utilizing SQL, Python or other programming languages for data manipulation

Responsibilities

Review and respond to sensitive content escalations in our queues, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos, and other objectionable and/or disturbing content.
Investigate complex cases to develop a detailed understanding of how abuse is occurring and attribute it to the person(s), and/or network(s) responsible, in order to prepare high-quality written reports, for both internal and external audiences, including NGOs and law enforcement agencies
Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence
Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content
Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues
Respond to users experiencing safety-related or high harm issues and empathetically address their concerns
Identify effective strategies to prevent or disrupt abuse at scale and work collaboratively with other internal teams, including Policy, Product, Engineering and Legal to effect those strategies
Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates
Mentor and guide junior team members in the execution of their duties, including delivering internal training
Ability to work irregular hours (including some early morning or evening times for meetings), and occasional weekend/ holiday shifts to support our global operations