Senior Teller III (FT) Agawam Branch

Westfield Bank•Agawam, MA

10d•$21 - $28

About The Position

Assists the Head Teller in supervising the teller line. A level 3 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

Requirements

High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.

Responsibilities

Ads to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail andmercial.
Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head Teller.
Guiding and advising subordinates in the moreplex phases of their work.
Training new employees.
Assists with monitoring regulatorypliance.
s to ensure operational excellence.
Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs
May open new accounts as needed.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must ad to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.