Senior Teller I (FT) Liberty Street

Westfield Bank•Springfield, MA

4d•$18 - $28

About The Position

Assists the Head Teller in supervising the Teller line. A level 1 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

Requirements

High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.

Responsibilities

Ads to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail andmercial.
Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head Teller.
Guiding and advising subordinates in the moreplex phases of their work.
Training new employees.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
Balances ATM, maintains security of cash vault and performs semi-annual cash audits in absence of the Head Teller.
Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must ad to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.