Senior Teller/Customer Service Representative

Florence Bank•Springfield, MA

just now•$22 - $30

About The Position

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line. Provides superior customer service placing an emphasis on relationship building.

Requirements

High school diploma or GED; CFT or additional college courses preferred.
Minimum of two (2) years teller experience.
Experience in a customer service-related position.
Excellent communication and interpersonal skills.
Strong knowledge of current technology and ability to adapt to changing technology.

Responsibilities

Consistently provides superior professional service to internal and external customers.
Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
Has a clear understanding of all policies; performs normal teller duties.
Approves policy exceptions, overrides transactions, and responds to customer complaints.
Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
Assumes all responsibilities of the Teller Operations Manager in his/her/their absence.
Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits.
Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures.
Provides feedback to the Teller Operations Manager on a regular basis.
Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000.
Processes foreign currency purchases and sales.
Opens, maintains, and services deposit accounts and ancillary services.
Demonstrates an understanding of trusts, POAs, and estates.
Performs a variety of customer service-related services, including, but not limited to, redeeming US Savings Bonds, notary services, and processing domestic/international wire transfers.
Creates awareness about new products and services through needs exploration and rapport building.
Assists in attaining branch sales goals by supporting and participating in branch campaigns.
May act as a safe deposit custodian by establishing and closing safe deposit contracts, processing payments, and providing box access.
Makes referrals for other services i.e., Commercial Loan, Financial Services, Cash Management, Merchant Services, and Payroll Services.
Provides support to all branches.