About the position
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
- Routinely perform transactions on service line to provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
- Actively listen for potential sales opportunities to promote specific bank products and services, and refers customers accordingly
- Conduct customer transactions with accuracy and prepare daily balancing within established operational standards
- Oversee and provide guidance to tellers during daily branch service operations to ensure good customer service and adherence to bank procedures
- Balance branch cash and monitor cash levels; order cash from or ship cash to The Federal Reserve when necessary
- Prepare required regulatory, internal and operational reports
- Participate with audits of key branch functions
- May perform duties of a Customer Service Representative as needed
- Maintain knowledge of daily ATM balancing and maintenance, if applicable
- Perform other duties as assigned or directed
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner
Requirements
- High School Diploma or GED
- Internal product and services knowledge
- All applicants must be 18 years of age or older
- Four (4) years of teller experience normally required
Nice-to-haves
- Accurate and proficient math
- Documentation skills with attention to detail
- Excellent interpersonal and communications skills
- Clear thinking and ability to stay focused
- Thorough knowledge of Bank products
- Demonstrated leadership qualities
- Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
Benefits
- 11 paid holidays
- Paid vacation
- Medical, Vision & Dental insurance
- 401K with generous match
- Pension
- Tuition Reimbursement
- Banking discounts
