Senior Telecommunications Site Development Agent

Salt River Project • Tempe, AZ

123d

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Summary Serves as the primary customer contact for SRP Commercial Service's diverse telecommunications offerings from wireless site development to dark fiber licensing. Responsible for consulting with prospective and existing customers, assessing technical and business requirements, and orchestrate the successful completion of projects that drive both customer goals and revenue growth for SRP. Manage cell site entitlement and fiber deployments. Requires knowledge of cellular network deployment, wireless site construction principles and process, fiber architecture, design and implementation.

Requirements

• Extensive contact with external customers and vendors to provide tailored solutions that encompass technical feasibility, pricing, and meeting SRP's goals.
• Exceptional customer service skills. Must be able to act as the 'face of SRP and SRP Telecom department' and exhibit J.D. Power Award level of service and professionalism.
• Economic and business development/marketing skills, with a focus on the telecom industry.
• Knowledge of all phases of wireless carrier network deployment processes.
• Deep understanding of dark fiber licensing and establishing all legal documents necessary for the use of SRP's fiber optic network.
• Demonstrated project management and organizational skills, with the ability to shift between tactical operations to strategy concepts.
• Experience in team-based organizations and working on multiple tasks simultaneously under minimal supervision.
• Excellent Microsoft Office spreadsheet, word processing, database customer relationship management (CRM) and presentation application skills.
• Oral and written communication skills, with particular emphasis on formal and informal presentation skills.

Nice To Haves

• Experience with GIS systems highly desirable with special emphasis on ESRI ArcView and Smallworld.

Responsibilities

• Performs technical support of business development activities by consulting with prospective customers, assessing customer requirements and analyzing conceptual designs and solutions.
• Contributes to the preparation of Master License Agreements, site license agreements, non-disclosure agreements, product orders, and quotes with a specific understanding of unique circumstances concerning telecommunications implementation on electric and water infrastructure.
• Initiates and reviews site and network drawings and plans from internal and external engineering, design and construction groups to ensure accuracy and conformance with existing policies.
• Monitors and manages project plans that coordinate the tasks, activities and changing requirements of various parties (internal departments, customers, vendors, governmental agencies, and other stakeholders).
• Supports and participates in trade shows, exhibits and other sales, marketing and customer-related events.
• Prepares and presents zoning applications in accordance with local municipal ordinances.
• Gathers and applies competitive industry intelligence, such as industry trends, market conditions, mergers and acquisitions.
• Serves as liaison among internal groups and with customers as necessary to reach overall project milestones.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: Bachelor's degree