Senior Telecommunications Engineer
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About The Position
The Senior Telecommunications Engineer is responsible for the stability, maintenance and upgrading of all telecommunications products and services, future telecommunications planning, procurement of telecommunications goods and services, participating in or overseeing the installation and/or upkeep of telephone systems or applications telecommunications supports, as well as providing technical assistance and advice to all Trial Court Divisions and Offices in regard to all things telecom. The Senior Telecommunications Engineer will have a strong working knowledge of and experience with the telephony systems they will manage. This includes advanced knowledge and troubleshooting experience in enterprise telephony solutions, including but not limited to Avaya Aura 10.x Communications Manager (on-premise solution), Mutare Voice (Cloud Voicemail) and Consensus eFAX, among other systems and applications. Additionally, supporting remote workers, SIP trunking/porting, ARS, AAR, routing, dial plans and other Avaya hardware and software (such as SBC, ACD, CDR, SIP, Cloud, licensing, firmware, storage, and backup) is essential. The successful candidate will enjoy having hands on technical responsibilities as well as the ability to lead and collaborate with technical resources, vendors as well as end users to troubleshoot issues and implement new technologies. The person in this position will mentor and train Telecom personnel performing tasks related to all aspects of the physical infrastructure as it relates to the telecommunications footprint within the approximately 98 Trial Court locations across Massachusetts.
