Senior Telecom Engineer

HCA Healthcare • Nashville, TN

76d

About The Position

As a Senior Telecom Engineer with HCA Healthcare, you will be responsible for programming and implementing all our softphones and VOIP devices at our corporate campus sites. You will ensure that our systems operate correctly, which may require visits to corporate sites when issues occur. Additionally, you should be proficient in local IT desktop support and work closely with our network team to manage all our corporate VLANs and any upcoming changes. You will take technical lead with supervision on all Telecom projects, provide guidance and instruction to Desktop Technicians, manage assigned building workload, and escalate to vendors when appropriate to resolve issues. A strong customer focus, teamwork, and a positive attitude are essential, along with strong communication skills and problem-solving abilities.

Requirements

• Minimum of 5 years of Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection experience.
• Bachelor's degree preferred with technical training.
• Cisco Unified Communications Manager (CUCM) certification.
• Cisco Unity Connection (CUC) certification.
• Basic Cisco switch management knowledge.
• Understanding of networking concepts.
• Customer service attitude.

Responsibilities

• Extensive VoIP technology knowledge, including system administration utilizing Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.
• Physical telephony hardware support.
• First responder to Incidents and SCTasks tickets from Service (Now) Central users and teams, such as adds, moves, changes, and issues.
• Evaluating new technologies where needed and providing input for long-term departmental strategies.
• Developing and implementing process improvements, documentation improvements, and task expectations for the telecom aspects of all IT Projects.
• Maintain the professional competence, knowledge, and skills necessary to complete responsibilities effectively.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Paid time off and paid family leave.
• Employee Health Assistance Fund offering free coverage based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Hospitals
• Education Level: Bachelor's degree