(USA) Senior Technology Operations

Wal-Mart•Bentonville, AR

40d•$80,000 - $155,000

About The Position

As a Senior Technology Operations professional, you will lead and optimize technology processes to ensure seamless operational performance across the organization. This role demands expertise in project management, effective communication, and continuous process improvement to support business objectives. You will collaborate with cross-functional teams to enhance system reliability and drive innovation within technology operations. Your strategic oversight will contribute to maintaining high standards of service delivery and operational excellence, ensuring that technology solutions align with organizational goals and support sustained growth. About the team: The Senior Technology Operations team plays a vital role in advancing Walmart's revenue capabilities by designing and optimizing sales tools and systems. This team collaborates closely with stakeholders across Commercial, Engineering, Product, Learning & Development, and Sales Strategy & Enablement to ensure solutions meet supplier and partner needs. Focused on driving productivity, compliance, and data integrity, the team supports the long-term success of revenue operations. As part of Data Ventures, the team leverages data-driven initiatives to empower merchants and suppliers with actionable insights, enabling informed and timely business decisions.

Requirements

Proven expertise in project management with a track record of successfully leading complex technology operations initiatives.
Proficiency with Salesforce, DocuSign, Cirrus, sales productivity, and project tools (e.g., JIRA, Confluence, ServiceNow).
Strong product knowledge relevant to technology infrastructure and operational systems.
Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Demonstrated ability to identify and implement process improvements that enhance operational efficiency and service quality.
Experience managing large-scale technology operations within a dynamic corporate environment.
Ability to analyze operational challenges and develop strategic solutions aligned with organizational goals.

Nice To Haves

Salesforce certifications: Operations-focused core certs: Salesforce Administrator, Advanced Administrator, Platform App Builder, Business Analyst. Cloud & productivity: Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Field Service Consultant. Certifications are a plus-equivalent hands-on experience with Salesforce administration, release/change management, and deployments is equally valued.

Responsibilities

Solve ongoing production issues and support users.
Manage user licenses, user profiles, installed packages, and updates.
Manage cross-functional teams to deliver operational excellence and continuous improvement.
Develop and implement process enhancements to optimize efficiency and reduce risks.
Coordinate with stakeholders to align technology initiatives with business objectives.
Monitor operational metrics and drive corrective actions to maintain service quality.
Facilitate communication across teams to support seamless technology deployment and support.
Ensure compliance with organizational policies and industry standards in all operational activities.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.