Senior Technology Manager - Business Liaison

Bank of America • Charlotte, NC

4d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. A visionary Senior Technology Manager who serves as a strategic business liaison between Consumer Technology and Consumer Line of Business. This role is central to driving ideation, concept development and solution strategies that elevate the client & associate experience, drive operational excellence and enable growth. The ideal candidate will be a strategic thinker with a passion for innovation and consumer-centric experiences, collaborative in dynamic, evolving environment and skilled in navigating ambiguity across Technology channel teams. In addition, the ability to possess a strong executive presence, influence across levels, and connect strategies / concepts around a shared vision.

Requirements

• 10+ Years of experience in Technology or related filed
• Business Partnership & Strategy Alignment Trusted advisor to business leaders to understand strategy, goals, and emerging needs. Translate business vision into actionable technology opportunities, requirements, and strategic roadmaps. Serve as a trusted advisor to business partners, guiding them on feasibility, prioritization, and solution options.
• Innovation & Solution Design Integration Facilitate ideation workshops and innovation activities to enable quick wins and cross channel integration Prototype / Pilot concepts to further accelerate concept evaluation Accelerate integration of new solutions into existing ecosystems, balancing innovation with scalability and sustainability
• Technology Collaboration & Delivery Facilitation Partner with technology teams—including engineering, product management, UX, and architecture—to shape solutions that align with business intent. Ensure requirements are well defined, understood, and translated into functional and technical specifications. Drive cross-team collaboration to ensure delivery teams are aligned on scope, expectations, timelines, and outcomes.
• Leadership & Communication Act as the primary liaison between business and technology, ensuring transparency, shared understanding, and timely communication. Facilitate decision‑making by presenting clear options, trade-offs, and impacts. Build and maintain strong relationships across business domains and technology groups.
• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices
• Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Nice To Haves

• Influence decision-making through clear, strategic storytelling that connects business goals with technical capabilities
• Present ideas and solutions with confidence and clarity, demonstrating strong executive presence
• Understand LOB strategy, goals, and emerging needs
• Translate vision into requirements and roadmaps
• Trusted Advisor
• Architecture and Innovation
• Lead with empathy and agility

Responsibilities

• Builds and manages by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level