Senior Technology Business Services Consultant
About The Position
Wells Fargo is seeking a Senior Technology Business Services Consultant to support lines of business across Canada, LATAM, and the Caribbean. This role partners with technology and business stakeholders to deliver technology-enabled capabilities and ensure regional business needs are met in alignment with applicable risk, compliance, and legal requirements. This individual will also prepare and distribute required regional technology regulatory reporting, including updates related to incident management, application and infrastructure project status, and change management. In this role, you will: Partner with regional businesses across Canada, LATAM, and the Caribbean to deliver technology-enabled capabilities; contribute to Technology Business Services solution planning and roadmaps Define and monitor service quality, resilience, and cost objectives for delivered solutions; identify gaps, risks, and improvement actions Lead business systems analysis activities with Enterprise CTO and business-aligned CIO teams, including requirements elicitation, solution design, and delivery support for complex, multi–line of business initiatives Ensure solutions and delivery activities align to governance, controls, and risk management requirements; coordinate stakeholders to drive completion of key risk and remediation initiatives Facilitate cross-functional working sessions with business and technology partners to resolve issues, remove blockers, and drive end-to-end solutions from definition through implementation Serve as a primary liaison between in-region business partners and technology teams; provide concise status reporting, decision logs, and executive-ready communications to leaders Oversee incident and problem management for the region by tracking technology-related incidents/issues through resolution, coordinating stakeholder communications, and reporting trends, root causes, and remediation progress Evaluate new technologies and process improvements; define future-state processes, document current/future requirements, and partner with teams to implement improvements that increase efficiency and reduce risk Drive delivery execution with teams across the organization to achieve business outcomes, manage dependencies, and maintain proactive stakeholder engagement and transparency
Requirements
- 5+ years of Business Systems Data and Business Systems Designing or support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Experience implementing and supporting both infrastructure and application technology solutions for international businesses
- Ability to communicate effectively and influence stakeholders at all levels of the organization
- Proven ability to consult, build credibility, and maintain strong working relationships across business and technology partners
- Demonstrated independent judgment and structured problem solving to develop practical, risk-aware recommendations
- Strong prioritization and execution skills, with the ability to manage competing deadlines in a fast-paced, complex environment
- Strong analytical skills with attention to detail, including the ability to translate data into insights and actions
- Knowledge of project delivery, implementation practices, and use of Jira
- Process improvement mindset, including experience defining, documenting, and enhancing processes to improve outcomes and controls
- Experience using AI-enabled tools to streamline workflows, improve efficiency, and support better decision-making
- Experience with M365 for presentations (Excel, PowerPoint, Word)
- Experienced in using Registry
- Strong experience creating and presenting reports on a monthly and quarterly basis
Responsibilities
- Partner with regional businesses across Canada, LATAM, and the Caribbean to deliver technology-enabled capabilities
- Contribute to Technology Business Services solution planning and roadmaps
- Define and monitor service quality, resilience, and cost objectives for delivered solutions
- Identify gaps, risks, and improvement actions
- Lead business systems analysis activities with Enterprise CTO and business-aligned CIO teams, including requirements elicitation, solution design, and delivery support for complex, multi–line of business initiatives
- Ensure solutions and delivery activities align to governance, controls, and risk management requirements
- Coordinate stakeholders to drive completion of key risk and remediation initiatives
- Facilitate cross-functional working sessions with business and technology partners to resolve issues, remove blockers, and drive end-to-end solutions from definition through implementation
- Serve as a primary liaison between in-region business partners and technology teams
- Provide concise status reporting, decision logs, and executive-ready communications to leaders
- Oversee incident and problem management for the region by tracking technology-related incidents/issues through resolution, coordinating stakeholder communications, and reporting trends, root causes, and remediation progress
- Evaluate new technologies and process improvements
- Define future-state processes, document current/future requirements, and partner with teams to implement improvements that increase efficiency and reduce risk
- Drive delivery execution with teams across the organization to achieve business outcomes, manage dependencies, and maintain proactive stakeholder engagement and transparency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
